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I've encounter a strange problem. Every time I start a new project in Premiere Pro 2018, import just 1 clip or JPEG file, put it on Source window. After that, when I press "File" menu, everything freeze. The App is not crashed, it just took a very long time to drop File menu. If I select any Sub-menu in it, it choke again. To verify this problem, I make a fresh install Windows 10 and fresh Premiere CC only installation. The problem still occur. I also try to use Cleaner Tool to uninstall everything and install it again. It does not change anything.
To trace it, I install Windows Performance Recorder (WPR) and try to analyze it. Following is the analytic result I get from WPR. I did not include disk activity since I hardly see any disk IO in it.
It seemed it was choked in some MSG check. However, the strange things are I have 2 computer with almost identical setup.
Computer 1: Xeon E3-1231 v3, GA-H97M-DH, 32GB 1600Mhz DDR3
Computer 2: i5-6500, Asrock H170 Pro, 32GB 2133Mhz DDR4
Only Computer 1 experience this problem. Computer 2 everything goes fine. I also use Process Monitor to see what happen after I click "File Menu". Strange thing is I saw a lot FASTIO_LOCK and Unlock operation. However, this change to lockfile and unlockfile in computer 2 and my fresh installation.
I think there should be some serious design flaws in Premiere CC which pass your QC or unit test. Could you please release some update?
1 Correct answer
I solve it finally. I change Preference -> Device Control from "DV/HDV Device Control" to "None" then everything went back to normal.
It looks like premiere is waiting for device response and put everything in halt. It looks like a one time setting. Once you change it, even new project will back to default "DV/HDV", the system still OK.
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Hi KCDN,
I recommend that you contact Adobe support directly for 1-1 assistance on this vexing issue: Contact Customer Care
Please let us know what happens or if you need additional assistance.
Thanks,
Kevin
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I solve it finally. I change Preference -> Device Control from "DV/HDV Device Control" to "None" then everything went back to normal.
It looks like premiere is waiting for device response and put everything in halt. It looks like a one time setting. Once you change it, even new project will back to default "DV/HDV", the system still OK.
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Awesome!
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Thank you so much! So annoying
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How did you happen to find this fault 🙂
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Thank you SO MUCH for saving my hair from being pulled out.
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YES! That was sooooo annoying! Thank you!
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Brilliant! Thanks for this, it has been bugging me for months and this solved it!!
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Brilliant!! Finally a solution to this annoying problem!! Thank you so much!
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awesome !!! Thanks !
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Thank you!!!
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Thank you!
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THANK YOU!
I'm on CC 2021 and having this issue. It was driving me NUTS! Thank you for solving. Worked for me!!
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Thank you so much for this! Much needed, been driving me nuts for a couple weeks now!
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This has just worked for me in the 2022 version, thanks a lot.
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This fixed the issue I was having in the latest version here in 2022. Thanks!
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Holy crap, thank you! I kept trying to access the file menu to export my video, but it would ignore me and then suddnely show and disappear. So Adobe never though to put up a progress bar or indicator of any kind? Or maybe not enable this feature until/unless we wanted it? Pathetic.
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How do you edit htis if it's locked up though? I can't make that change at all. Couldn't find it in the registry either. Anyone?
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a couple minutes until the drop-down menu appears. Patience is the key.
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I don' tthink so, mine locks up so I have to close the program down, I waited and waited and to no avail. This also happens when accessing the Preferences options as well. Other than that the timeline and everything else works as it should. I suspect a windows update and Adobe not playing ball.
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Thank you very much !! 🙂
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your fix dont work no more
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Two years later and the same problem and solution are still a big help. No clue how you sorted that, but it did the trick for me as well. I didn't get a full crash but a notable lag for the program to respond. Ugh....
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THANK YOU!!! I've been searching for a solution to this problem for months...this worked immediately!
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