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Premiere Pro CC 2018 playback stop working after a while

Forum|Forum|8 years ago
December 9, 2017
13 replies
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Hello everybody,

Actually I've started editing some videos on my Surface Book with the latest version of Premiere Pro CC 2018, and I'm facing a very annoying bug.
Checking this forum I've seen other users are having the same or similar problem.

Description of the problem:
After a while using Premiere and randomly when editing a project and I click play on Program/Source monitor the play icon become the usual stop button and it stays like that. I can't revert it to play button.
Timeline doesn't play at all, it shows the last video frame. The software is working correctly, I can move the play head, select clips, but Source and Program monitor looks like frozen.

When this problem shows I can't close Premiere as usual. I've to force closing using Windows Task Manager.
The project is started from scratch.

Some further infos below:
PC: Surface Book, i5 6300U, 8GB DDR3 RAM, Intel HD520, GPU Nvidia Geforce, Toshiba 256GB SSD, 13,5" 3000x2000 display
Pr Pro version: version 12.0.0 (build 224)
Multimedia cache: on main SSD, with "if possible store cache files near the original footage" option enabled (so it creates the cache on the external SSD specified below);
Footage: Actually is on an external SSD, a Samsung T3 512GB USB3 portable drive;
Codec of footage: H264 in MOV Quicktime container (original Canon DSLR MP4 clips);

Effects on clips: none

Memory settings: 6.5GB dedicated to Adobe apps on a total of 8GB.
GPU: Cuda acceleration enabled, Nvidia Geforce Custom GPU from Nvidia for Microsoft Surface Book (Maxwell architecture). Actually is vital for me using the GPU acceleration, I can't work with just the software rendering performance.GPU Driver version: 23.21.13.8813, obtainable via Windows Update or Microsoft Surface website (I've installed from MS website). Updated the drivers Yesterday, I had the same issue even with the previous driver version;

Windows 10 x64: build 16299.98, latest updates installed (checked few minutes ago)
Other infos: Windows Defender AV disabled, no Others softwares running, just Premiere Pro

Thanks in advance who helps me troubleshoot this problem.

Added further info on Premiere CC settings.

This topic has been closed for replies.

Correct answer Rémi22141177l52f

Hi,

I had exactly the same issue on Premiere Pro 2022, on a new computer.

I noticed that each time this bug occurs, an event appears in the Event Viewer of Windows, tagged "Source = Display", with the following message: "Le pilote d'affichag igfx ne répondait plus" ("The display driver igfxn has stopped responding.").

In addition, the bug never occurs when my sequence has only audio tracks (all video tracks empty).

The following 2 solutions work perfectly for me:

I tried to translate menu names from my French computer, the exact names might be different.

1. Check if you have the latest driver for your display card.

Note that the card manufacturer (in my case: Intel) may have a newer version than the computer manufacturer (for me: Dell). Windows Update seems to check only the latest version from the computer manufacturer, you may have to download the driver directly from the card manufacturer website.

- or -

2. If the previous option does not work, deactivate the GPU acceleration.

On Premiere Pro, open your project, File > Project Settings... > General, change the video renderer to "Mercury Playback Engine Software Only", then [OK].

By the way, if you use After Effects, you are likely to face the same issue.

Here again: open your project, File > Project Settings... > Effects & Video Renderer > Use: "Mercure Software Only".

and, always in After Effect, Edit > Preferences > Display : uncheck the option "Material acceleration for panels Composition, Layer and Yardage"

I hope this will help anyone Google will bring here 🙂

R

Rémi22141177l52fCorrect answer

Participant

Hi,

I had exactly the same issue on Premiere Pro 2022, on a new computer.

I noticed that each time this bug occurs, an event appears in the Event Viewer of Windows, tagged "Source = Display", with the following message: "Le pilote d'affichag igfx ne répondait plus" ("The display driver igfxn has stopped responding.").

In addition, the bug never occurs when my sequence has only audio tracks (all video tracks empty).

The following 2 solutions work perfectly for me:

I tried to translate menu names from my French computer, the exact names might be different.

1. Check if you have the latest driver for your display card.

Note that the card manufacturer (in my case: Intel) may have a newer version than the computer manufacturer (for me: Dell). Windows Update seems to check only the latest version from the computer manufacturer, you may have to download the driver directly from the card manufacturer website.

- or -

2. If the previous option does not work, deactivate the GPU acceleration.

On Premiere Pro, open your project, File > Project Settings... > General, change the video renderer to "Mercury Playback Engine Software Only", then [OK].

By the way, if you use After Effects, you are likely to face the same issue.

Here again: open your project, File > Project Settings... > Effects & Video Renderer > Use: "Mercure Software Only".

and, always in After Effect, Edit > Preferences > Display : uncheck the option "Material acceleration for panels Composition, Layer and Yardage"

I hope this will help anyone Google will bring here 🙂

T

Trenton Jay22541634tfpi

Participant

I had the same issue and following this step, fixed my issue!

2. If the previous option does not work, deactivate the GPU acceleration.

On Premiere Pro, open your project, File > Project Settings... > General, change the video renderer to "Mercury Playback Engine Software Only", then [OK].

I had updated to Premiere 21 to 22 and still had the problem. It would state parsing the preference error and I cleared all cache and temp files to no avail, but the above step fixed it for me! I hope this helps someone!

Kevin-Monahan

Community Manager

Thanks for letting us know, dear Trenton Jay!

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Soulo ruffian

Participant

I've tried all solutions in the reply but no change I updated all the necessary drivers still the same problem

M

Matmatmat

Participant

Hey everyone. Seems like the problem is solved for me.

It's like 4th or 5th time now, when I'm dealing with the problem. Last time (month ago?) it was just a 'problem' with external soundcard. Another time it was something with gpu drivers and windows 10 updates. But now, looks like it was something completely new and incomrehensible to me. I've spent around 5 hours doing everything, reading everything, searching for the solution. There was no reason for the problem with playback. I decided to take unusual methods starting with disconnecting every device and DC from my laptop (it's conntected with screen monitor and wireless mouse usb device) and connecting again and it helped instantly! I have no idea what caused the problem. I hadn't been disconnecting any devices before for weeks. Anyways, try to use even the least probable methods. And Adobe, please, do sth with it. As you can see, this bug is really frustrating for many of us!

P

PapeSwe

Known Participant

same issue here... now its about time Adobe fix this!

I have tried everything, Now im about to reinstall my computer from scratch..

I have tried to change audio input/output, from realtek, Asio (Saffire Pro 24), Earphones, what ever..

.I Have updated ALL drivers and ALL firmware, reinstalled Premiere for like 1218907429817487321 times.

I have got bluescreens in premiere by changing hardwaresettings on audiocard, from like nothing?!

I use a AMD 16 core cpu, 32 GB of ram, Nvidia 2080 RTX, SSD-drives for the media, softraid (windows) for fast storage on rotating disks, All this, have worked until for a year ago... No its just not working at all.. I can work in a project and create the timeline.. then from nothing it just stops playback, the audio disappears, the thumbnails just MEDIA F**KING PENDING)(/&"¤#(/&%"(/¤%!(/&"%¤/&%"!¤ and then the program freaking greys out and CRASH... and it does not close entirely, I NEED TO GO TO THE taskmanager to forceKILL the application... what is this ? a big joke?!

Talked to Adobe on the support, he offered me 3 month of free use... Thats like 0,000000000001 % of the amount of lost income by troubleshoot this... Frustrated.... my god!!!

D

DrewStephens

Participant

SOLVED (for me). After trying all the solutions mentioned for others (MME audio device, etc) with no success, I simply unplugged my webcam. Bizarre bug. But it worked. Hopefully, that's the only fix I needed. We'll see.

J

johnpix

Participant

Good fellas! As someone said it. The solution is in the audio configuration. The problem is that at a certain time the new computers perform updates every time and that could brake down the initial settings.

As someone said here again, believe or not, the playback problem is in the audio settings mostly.

For example, if you have installed new speakers on your computer (you'll never know that thing caused the issue). You must ensure that Adobe Premiere Preferences must be routed to that channel. The output sound of the computer must be paired with the same Adobe settings. So, make sure everything is the same audio settings and hopefully in 90% the playback will work.

Good luck!!

ceejay84

Participant

Hi johnpix,

please understand, that it is not helpful, when you write as if we all (in this post) did not check the audio settings and - in the same line - write that the audio settings are the solution "mostly" or "hopefully in 90%".

When I wrote "None of the suggestions above helped me (cache reset, soundcard, switching a track to "solo" and back)" I might not have been explicit enough. Before I go into details, please keep in mind, that I have German as my screen language and can only guess what Mcrosoft or Adobe call several labels.

When I go to my sound settings in Windows 10 (newest updates) it offeres me two outputs: 1. Speakers (Realtek High Definition Audio), 2. VX2363 Series (NVIDIA High Definition Audio). The first routes the audio to my Headphones, the second to my HDMI-connected display. I always work with my headphones, so I have always chosen (1) when working with Premiere.

In Premiere settings I have chosen MME with no standard inputs and the same output as it is in the Windows settings, a delay of 200ms and a samplerate of 48 kHz. Further down the settings say "Adobe Desktop-Audio" which is the only option there.

Now I have two questions:

If it's the sound settings: what's wrong there? My options are limited. And I experienced the exact same problem with a demo of the program 3 years ago on a completely different computer.
More important: If it's the sound settings I still don't unterstand, why the program stops working (audio AND image in the playback) and if I want to close the program I even have to kill the process forcefuonly just because the sound-settings should be wrong? I would expect the application to simply play no sound but to work as expected in any other way. Then as a user I'd see: "No sound? Let's check the sound settings" and boom: problem fixed. But it does not seem to work like this.

If someone can give me instructions on this, you are more than welcome! I'll try them all (and already tried a lot).

If it turns out and it's the sound settings, my critique and suggestion to the development team remains: please try to let the program NOT crash only because of the settings.

ceejay84

Participant

I have exactly the same problem. But maybe it only occurs when I have a "grown project" with about 150 single clips. None of the suggestions above helped me (cache reset, soundcard, switching a track to "solo" and back). I have a rather powerfull pc (Intel 6-core, 32GB RAM, (M2-) SSDs, 1070ti gfx-card). I always used the internal soundcard (nothing too fancy) and the error occurred (*). So I switched to an external ASIO soundcard, the ECHO AudioFire 4 Firewire. The same problem happened again. I also hat the problem messing with my patience when I used my old computer (early version of the Premiere cloud version)

(*) By "error" I mean this:

I use the program as always, until the timeline stops playing. It freezes the last shown image in the preview and scrubbung the timeline has no effect anymore (neither image nor sound). This happens randomly after like 5 minutes to maybe 1 hour. The rest of the program seems to work fine. But when I close it using the "x" on the upper right part of the window, it freezes completely and I have so switch to the task manager to kill the process.

The problem seems to be present for some years now... with no solution. That is really really frustrating, Adobe!

E

emilyf7133201

Participating Frequently

I'm having exactly the same issue.

D

Dylan Whitester

Participating Frequently

I was having the same problem so I reinstalled and held down alt and shift at start up to reset settings and now it works!!! Hope this helps any of you!

F

felixk27962142

Participant

I figured out the F * * * * * * problem!!!

It's all about the audio hardware. I still can't believe that it's the cause, but it seems it sure is.

I figured it out when using a bluetooth speaker. As soon as I turn it off, Premiere f* up completely. Starting to freeze, crash, die. And this is me using a 3000 $ brand new pc with 32 gigs ram and a 1080ti etc.

So when the playback just hangs on the stop button and I get no picture, I have to manually go to preferences > audio hardware > output > (in my case:) Realtek Digital Output (not the bluetooth speaker)

Voilá (not wallah as most forum users keep saying ), playback works again!

W T F . . .

davidcatt

Participant

Thank you Felix. On my system, Playback would just stop randomly in any sequence normally close to a scene cut. I deselected the Blackmagic Decklink card for the audio playback and selected Line out. Now no more stopping so problems appear to be due to the audio playback functionality. Not sure exactly what your problems were but your post pointed me in the right direction to fix mine.

Thanks again.

D

Dunya94

Participant

I have the same problem as well. However, I've managed to find a quick work-around solution - just press the solo button on any track, then deactivate the solo, and that should make it work again... At least it's easier than restarting Premiere all together!

jucabTK421

Participating Frequently

Adobe is losing their damn minds or something. 2018 Premiere (on my office iMac) has this audio issue where I have to Shift/CTRL/OPT and click open and do this SEVERAL TIMES for the sudio to play like normal. SOMETIMES is does this in the middle of an edit where things were working just fine then BOOM, no audio.

DAMMIT! Ever since the Cloud, my workflow has been disrupted almost constantly by these wierd bugs everywhere. The CS's never REALLY had major issues like this for me. Sure, maybe a color picker didn't work (CS5.5) but dang man.... I really don't want to go to FInal Cut X (for various reasons) but I see the Final Cut editors here at work just happily editing away...

Just sayin. Get your act together, Adobe.

Dan Jak

Participant

I have exactly the same problem. Restarting Premiere helps for few minutes, then randomly stops. Usually at 4:30. Music plays but I can't see videos and images beyond 4:30

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