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Premiere Pro CC 2018. The application was unable to start correctly (0xc0000005)

Forum|Forum|7 years ago
April 5, 2018
52 replies
58898 views

Since i have updated the last version of Adobe Premiere Pro CC 2018 on my laptop last week, I'm no able to start anymore the application as the following notification window error pops-up:

THE APPLICATION WAS UNABLE TO START CORRECTLY (0xc0000005). CLICK OK TO CLOSE THE APPLICATION

I am kindly asking help to solved this issue because I've been searching this issue on the web and you tube with no possible solution till now

I thank you in advance

Best regards

Logan

This topic has been closed for replies.

Correct answer Vidya Sagar

Hi All,

Sorry for the inconvenience. A bug is filed and the issue is under investigation.

Currently, the known workarounds are:

1. If the system is configured with Nvidia card, disable it.

Steps: Go to Device Manager > Display Adapters.

Right click on Nvidia and disable it.

Once done, try to launch Premiere Pro.

2. Revert back to previous version of Premiere Pro.

Steps: Install previous version of your Creative Cloud app

Thanks,

Vidya

Show previous replies

M

Motoed-Hidden

Known Participant

I was using 12.0.1 ok for a few days and now today I got this same error.

R

ryanr49142010

Participant

Same issue after the upgrade. Hoping for a fix.

M

michaelb45934181

Participant

I have an NVIDIA Quadro M1000M graphics card and Intel HD Graphics 530 card running on a Dell Precision 7510 Laptop with Intel Core i7-6820HQ CPU @ 2.7GHz with 32GB RAM Windows 7 Professional.

I don't have administrative access to my machine but I'll attempt to bypass the GPU and attempt that workaround when I'm working with tech support to solve this issue.

@peterk95180104 I am also dealing with a ton of video glitches in the previous version of premiere (12.0.0) when I reverted back. The effects I had generated in After Effects using dynamic link were unaffected so I linked all the clips in my sequence to AE and exported without glitches.

P

peterk95180104

Participant

Thank you for posting this question. I am having the same issues as well. I am hoping more people draw attention to this issue.

I am running the Intel/NVidia Graphics card with the latest driver.

I have reinstalled the previous revision of Premiere and dealing with many issues with exporting videos.

M

meriss80419878

Participant

Me Too - it is obviously a problem with the update! Frustrated and I hope they send a fix soon as an update

Vinay Dwivedi

Adobe Employee

Hi Meris,

If you are getting (0xc0000005) error while launching Premiere Pro follow the steps below.

Go to Device Manager>Display Adapters.

I believe you have Intel+Nvidia card there. So, right click on NVidia and disable it.

Once done try to launch Premiere Pro.

I find it as a BUG so need you system information as well.

Search for system information in the startup items.

Go to File menu of it and save the NFO file on the desktop and share it.

//Vinay

S

Silicasea

Participating Frequently

Vinay, I'm having the same issue. Reverted back to 12.0.1 because I have project deadlines to meet. Premiere, After Effects and Media Encoder all fail to launch if I upgrade them. Here is my system information:

Dell Laptop, Precision m6800

Windows 7, 64 Bit

Intel(R) Core (TM) i7-4810MQ CPU @ 2.80GHz, 2801 Mhz, 4 Core(s), 8 Logical Processors

Installed Physical Memory: 16 GB

NVIDIA Quadro K2200M

Driver Version: 9.18.13.4112

Need anything additionally?

Thank you

Guys,

Vinay needs your System Information NFO file. It contains information about the hardware and software environment of your computer plus a log of errors I believe.

To do this, search "System Information" from your Start Menu. Select System Information. This will bring up a System Information window. Select FILE, SAVE and save the NFO file. Because you cannot attach a file to these replies you need to upload it to Dropbox or similar and provide the link to Vinay. Ensure you ZIP the NFO file first.

Cheers. Steve

Kanikas

Community Manager

Moving to Premiere Pro CC

Fixeron

Participant

Mine also crashed...

M

michaelb45934181

Participant

Mine also stopped working after the update (12.0.1). After Effects and Media Encoder were also broken, although nothing else in the Creative Suite was affected. Reverting to the previous version worked but wondering if anyone from Adobe is working on this.

jonlea123

Participant

Mine also crashed after the update (12.0.1). I had to uninstall and re-install the previous version (12.0.0)

ismaelvientoAuthor

Participant

Hi Andy,

I spent 3 hours searching a solution on the web with no results.

However, I have find a temporary solution that let me work with Premiere and it is as follows:

1- Go to ADOBE CREATIVE CLOUD

2- Go to your Premiere Pro CC app and uninstall the app.

3- Once this is done, repeat step 1

4- Go to your Premiere Pro CC app and on the right hand side of this app, there is an down arrow that let you choose different options

5- Select: OTHER VERSIONS and install the previous version on your pc (not the latest)

6- THE END

Please let me know it it works for you too

I wish you a wonderful day

Logan

A

andyw82911139

Participant

Hi Logan

Thanks so much for your response, I'll give it a go and let you know :-)

Andy

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