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ismaelviento
ismaelviento
Participant
April 5, 2018
Answered

Premiere Pro CC 2018. The application was unable to start correctly (0xc0000005)

  • April 5, 2018
  • 52 replies
  • 58898 views

Since i have updated the last version of Adobe Premiere Pro CC 2018 on my laptop last week, I'm no able to start anymore the application as the following notification window error pops-up:

THE APPLICATION WAS UNABLE TO START CORRECTLY (0xc0000005). CLICK OK TO CLOSE THE APPLICATION

I am kindly asking help to solved this issue because I've been searching this issue on the web and you tube with no possible solution till now

I thank you in advance

Best regards

Logan

    This topic has been closed for replies.
    Correct answer Vidya Sagar

    Hi All,

    Sorry for the inconvenience. A bug is filed and the issue is under investigation.

    Currently, the known workarounds are:

    1. If the system is configured with Nvidia card, disable it.

         Steps: Go to Device Manager > Display Adapters.

                     Right click on Nvidia and disable it.

                     Once done, try to launch Premiere Pro.

    2. Revert back to previous version of Premiere Pro.

         Steps: Install previous version of your Creative Cloud app

    Thanks,

    Vidya

    52 replies

    Show previous replies
    M
    Motoed-Hidden
    Known Participant
    April 15, 2018

    I was using 12.0.1 ok for a few days and now today I got this same error.

    R
    ryanr49142010
    Participant
    April 15, 2018

    Same issue after the upgrade. Hoping for a fix.

    M
    michaelb45934181
    Participant
    April 13, 2018

    I have an NVIDIA Quadro M1000M graphics card and Intel HD Graphics 530 card running on a Dell Precision 7510 Laptop with Intel Core i7-6820HQ CPU @ 2.7GHz with 32GB RAM Windows 7 Professional.

    I don't have administrative access to my machine but I'll attempt to bypass the GPU and attempt that workaround when I'm working with tech support to solve this issue.

    @peterk95180104 I am also dealing with a ton of video glitches in the previous version of premiere (12.0.0) when I reverted back. The effects I had generated in After Effects using dynamic link were unaffected so I linked all the clips in my sequence to AE and exported without glitches.

    P
    peterk95180104
    Participant
    April 13, 2018

    Thank you for posting this question. I am having the same issues as well. I am hoping more people draw attention to this issue.

    I am running the Intel/NVidia Graphics card with the latest driver.

    I have reinstalled the previous revision of Premiere and dealing with many issues with exporting videos.

      M
      meriss80419878
      Participant
      April 13, 2018

      Me Too - it is obviously a problem with the update!  Frustrated and I hope they send a fix soon as an update

        Vinay Dwivedi
        Adobe Employee
        Vinay Dwivedi
        Adobe Employee
        April 13, 2018

        Hi Meris,

        If you are getting (0xc0000005) error while launching Premiere Pro follow the steps below.

        Go to Device Manager>Display Adapters.

        I believe you have Intel+Nvidia card there. So, right click on NVidia and disable it.

        Once done try to launch Premiere Pro.

        I find it as a BUG so need you system information as well.

        Search for system information in the startup items.

        Go to File menu of it and save the NFO file on the desktop and share it.

        //Vinay

        alinelm
        alinelm
        Participant
        April 19, 2018

        Hi Steve,

        Thanks for the system information. I will be looking into this and will raise a BUG.

        I request all users to share there system information to help me expedite the process and reproduce this BUG.

        //Vinay


        Having the same problem, Intel+Nvidia graphics on a Dell laptop.

        Here is the requested NFO (via OneDrive)

        Kanikas
        Community Manager
        KanikasCommunity Manager
        Community Manager
        April 11, 2018

        Moving to Premiere Pro CC​

        Fixeron
        Fixeron
        Participant
        April 11, 2018

        Mine also crashed...

        M
        michaelb45934181
        Participant
        April 11, 2018

        Mine also stopped working after the update (12.0.1). After Effects and Media Encoder were also broken, although nothing else in the Creative Suite was affected. Reverting to the previous version worked but wondering if anyone from Adobe is working on this.

          jonlea123
          jonlea123
          Participant
          April 11, 2018

          Mine also crashed after the update (12.0.1). I had to uninstall and re-install the previous version (12.0.0)

            ismaelviento
            ismaelvientoAuthor
            Participant
            April 7, 2018

            Hi Andy,

            I spent 3 hours searching a solution on the web with no results.

            However, I have find a temporary solution that let me work with Premiere and it is as follows:

            1-  Go to ADOBE CREATIVE CLOUD

            2- Go to your Premiere Pro CC app and uninstall the app.

            3-  Once this is done, repeat step 1

            4- Go to your Premiere Pro CC app and on the right hand side of this app, there is an down arrow that let you choose different options

            5- Select: OTHER VERSIONS and install the previous version on your pc (not the latest)

            6- THE END

            Please let me know it it works for you too

            I wish you a wonderful day

            Logan

              A
              andyw82911139
              Participant
              April 7, 2018

              Hi Logan

              Thanks so much for your response, I'll give it a go and let you know :-)

              Andy

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