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ismaelviento
ismaelviento
Participant
April 5, 2018
Answered

Premiere Pro CC 2018. The application was unable to start correctly (0xc0000005)

  • April 5, 2018
  • 52 replies
  • 58898 views

Since i have updated the last version of Adobe Premiere Pro CC 2018 on my laptop last week, I'm no able to start anymore the application as the following notification window error pops-up:

THE APPLICATION WAS UNABLE TO START CORRECTLY (0xc0000005). CLICK OK TO CLOSE THE APPLICATION

I am kindly asking help to solved this issue because I've been searching this issue on the web and you tube with no possible solution till now

I thank you in advance

Best regards

Logan

    This topic has been closed for replies.
    Correct answer Vidya Sagar

    Hi All,

    Sorry for the inconvenience. A bug is filed and the issue is under investigation.

    Currently, the known workarounds are:

    1. If the system is configured with Nvidia card, disable it.

         Steps: Go to Device Manager > Display Adapters.

                     Right click on Nvidia and disable it.

                     Once done, try to launch Premiere Pro.

    2. Revert back to previous version of Premiere Pro.

         Steps: Install previous version of your Creative Cloud app

    Thanks,

    Vidya

    52 replies

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    A
    andyw82911139
    Participant
    April 7, 2018

    Hi Logan

    I have exactly the same issue, have you managed to solve the problem?

    I've uninstalled and reinstalled c runtime but it is just the same issue.

    Andy

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    April 5, 2018

    Search http://www.microsoft.com/en-us/default.aspx to find and re-install the C runtime

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