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eremasir66948514
eremasir66948514
Participant
October 18, 2018
Answered

Premiere Pro CC 2019 keeps crashing after opening old projects and using 3rd party audio VST plugins! Why is this so?!

  • October 18, 2018
  • 5 replies
  • 6673 views

This has never been a problem for me and it is really frustrating trying to work on a video when every 3-4 minutes PP is crashing and not even giving me the error report option! This only has been happening since updating to the new CC 2019 earlier this week!! Please fix this IMMEDIATELY Adobe!

    This topic has been closed for replies.
    Correct answer Khristine J.

    I updated the video drivers on my computer and the problem seems better.

    5 replies

    Mo Moolla
    Mo Moolla
    Legend
    November 14, 2018

    One of your VST's or 3rd party plugins is causing this. You will need to go through a process of elimination and see which one.

    1. Move all you VST's to of their original location to a folder on your desktop and run the PP project and see what happens

    Put each one back one at a time and eventually the culprit will appear

    2. Older plugins won't make CC2019 crash. I have tested plugins all the way back from the original CC and all is stable.

    But if your VST's are all in order do the same for the plugins.

    I'm on a Mac so plugins are found in Library-->Application Support-->Adobe-->Common--"Version Number

    Do the same for the plugins as u did for the VST's and see what happens.

    I suspect the culprit will be a VST and not a plugin

    Let me know

    Mo

      gregory np84114241
      gregory np84114241
      Participant
      November 23, 2018

      Has this been fixed yet, I am now in a project that I need to finish and Adobe just keeps crashing upon export in both Premier and AME.

      D
      DropMedia
      Participant
      November 14, 2018

      I'm also having the same problem.  Just lost a few hours of work.  I'm not running any plugins.  I've tried the above suggestion and it still won't stop crashing.  It's almost like going back to 2005... Save every 30 seconds.  Please fix it.

      R Neil Haugen
      R Neil Haugen
      Legend
      November 14, 2018

      Go to the UserVoice system and report this, as this forum is primarily user to user with product support staff monitoring and the UserVoice system goes right to the engineers systems. That way the folks that work on such things get the information directly.

      Neil

      Everyone's mileage always varies ...
        D
        daylight@mac.com
        Participating Frequently
        November 14, 2018

        UserVoice system and report?   I did a bug report.

        K
        Khristine J.
        Inspiring
        November 12, 2018

        I'm having the same problem. Please fix ASAP. I don't have time to deal with a bunch of workarounds.

          K
          Khristine J.Correct answer
          Inspiring
          November 14, 2018

          I updated the video drivers on my computer and the problem seems better.

            Kevin-Monahan
            Community Manager
            Kevin-MonahanCommunity Manager
            Community Manager
            October 18, 2018

            Hi eremasir,

            See if any of the VST plug-ins need updating. Then, import the old project into a new one. Report back if that works for you.

            Thanks,
            Kevin

            Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
            calebwojcik
            calebwojcik
            Participating Frequently
            October 18, 2018

            Instead of opening old projects with the new version of Premiere try creating a new project in CC 2019 and then importing the old project. Any change?

            Kevin-Monahan
            Community Manager
            Kevin-MonahanCommunity Manager
            Community Manager
            October 18, 2018

            Thanks for suggesting this, calebwojcik. I was about to suggest the same thing.

            Regards,
            Kevin

            Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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