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A
allanw35525397
Participant
July 18, 2020
Question

Premiere Pro CC 2019 Missing after CC update

  • July 18, 2020
  • 3 replies
  • 1721 views

Did I totally miss something??  I have been using Premiere Pro CC 2019 for over a year now but when I did a CC update, the program Icon on my desktop is now only a question mark "?" where the app Icon used to be.  I now have Premiere Pro 2020 Icon in a different place.  Is CC 2019 gone now?  Is 2020 the new updated version?  Are there 2 versions?  Am I going mad??

 

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3 replies

A
allanw35525397Author
Participant
July 18, 2020

I guess another question would be does it matter?  is 2020 better/worse than CC 2019?

M
Michael Grenadier
Legend
July 18, 2020

If you're hardware is up to snuff, 2020 seems fine at least for me so far.  It's generally a good idea to be in control of updates and do not update at a critical moment in your workflow...

A
allanw35525397Author
Participant
July 19, 2020

I pretty much am.  I wasn't doing anything at the time and thought it would be a good idea to update.  guess I didn't see the "Save old version" box.  Next time......

Thanks for all your help.  I'll give Ver 13 a shot and see what happens.

A
allanw35525397Author
Participant
July 18, 2020

Thanks for the response.  I'm not sure what version # CC2019 was.  This is what the latter version showed.  

 

M
Michael Grenadier
Legend
July 18, 2020

premiere 2019 is 13.  My understanding is that it's still available... but maybe that's changed.  You might check with adobe support...

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
July 19, 2020

Scroll down to see version 13.1.5

M
Michael Grenadier
Legend
July 18, 2020

well I can't determine your sanity without having a more indepth conversation... but when you update a adobe creative cloud app, you have the option to keep the previous version...  maybe you didn't do this... but you can download the 2019 version for at least the time being.   Open the creative cloud app and if you click on the 3 dots (also known as an ellipsis.  at the far right of the appropriate app name, you'll see the option to go to other versions...  but I'd do this as soon as possible.  Adobe for various reasons has been removing access to earlier versions.  I have cc2017, 2018, 2019 and 2020 on my system, but at this point I could only install 2019 or 2020...

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