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Conor5C75
Participating Frequently
March 8, 2023
Question

Premiere Pro CC 2023 randomly crashes for no reason.

  • March 8, 2023
  • 2 replies
  • 1220 views

Hello. I've been using Premiere Pro for about a week or two, but starting a few days ago, it started crashing randomly for no reason. While I'm using Premiere Pro like how anybody usually should (importing/playing clips, adding effects that aren't third party plugins, etc.) it'd just suddenly crash and Adobe will ask me to send them a crash report. Sometimes, it even crashes just a few seconds after I open a project.

 

I honestly don't know what to do. Adobe tells me to go check the logs at "C:\Users\[user name]\AppData\Roaming\Adobe\LogTransport2\Logs" but the folder "LogTransport2" doesn't exist on my computer. Can you please help me get Premiere Pro to stop randomly crashing?

    This topic has been closed for replies.

    2 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    March 10, 2023

    What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

     

    Are you using a Studio Driver?

    What driver number?

    C
    Conor5C75Author
    Participating Frequently
    March 10, 2023

    My computer runs Windows 11 Professional.

    Its CPU is an AMD Ryzen 7.

    Its motherboard is an ASUS Tuf Gaming X570-Plus (Wi-Fi).

    It has a 512GB Samsung SSD and a 10TB Western Digital HDD.

    My GPU is an Nvidia GeForce RTX 2060.

    I don't know what a studio driver is.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    March 10, 2023

    I followed the tutorial and here are my graphics driver's details.

     

    Driver Provider: NVIDIA
    Driver Date: 2/24/2023
    Driver Version: 31.0.15.3118
    Driver Signer: Microsoft Windows Hardware Compatibility Publisher


    I think that is a Game Ready driver, not a Studio driver.

    Try downloading and installing this:

    https://www.nvidia.com/en-us/drivers/results/199662/

     

    Choose "Custom" and "Clean installation".

    Only install the driver, not GeForce Experience.

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    March 9, 2023

    Hi Conor5C75,

    Sorry for the issue. Can we get full details about your system and media? If it's a PC with an NVIDIA GPU? If so, update to the latest studio drivers and report back. If that is not the case, let us know.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    C
    Conor5C75Author
    Participating Frequently
    March 9, 2023

    My computer has an NVidia GPU and it's updated to the latest drivers.

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