Inspiring

Answered

Premiere Pro CC 2023 stuck on 'Media pending'

Forum|Forum|3 years ago
November 14, 2022
4 replies
36601 views

I have recently updated to the 2023 version of Adobe Premiere Pro. My project is quite large but I have been patient. It is stuck on the media pending screen for all my footage and I can't edit my project.

This used to work before I updated. I am working on a high-spec PC and would appreciate your support on this recent issue.

Many thanks,

Theo

Correct answer nowstanding

Update:

The issue is caused by a certain file in my timeline or the amount of footage in my sequence. I have been able to select all footage (Ctrl-A) (Cmnd A) and disable the footage. The lag then stopped and I was able to save. When I enable the footage back again it goes back to being frozen so I am selecting the footage bit by bit until I find the source of the issue or until it lags to which I will then create a new sequence to separate the project to reduce issues. All seems to be okay for now. Thanks.

A

a_leven

Known Participant

I know this is a widely reported issue with numerous temporary fixes in the forums as well as online, but we are experincing this issue across multiple systems on a feature length film within an Adobe Production. Our shared storage is LucidLink

Re: LucidLink - All users have fast and stable internet, our Lucid caches (not Premiere) are very high, 4TB, which is ample size for a Lucid cache. I do not believe this is a Lucid issue.

Multiple users experience "Media Pending" when opening any project file within the Production. We have a project with a 2 hr sequence that will stay in Media Pending, regardless of which user opens the project. The only true fix we have found is to copy the sequence and put it into a different project, when we do this the copy fully comes online without issue. However, this is not an ideal fix. We have tried all the other fixes posted onine; enable/disable clips, add edits, extend clips, etc. and see very little success. Regardless, having to go through this process every time we open a project takes up a huge chunk of our time. One of our users recently had their entire system replaced, which means that their Premiere cache was totally reset while we were in the middle of working, that did not help at all. I personally cleared all unused media from my cache, did not help.

Again, I realize that this has been widely posted and there are "fixes" but ideally I would like to know why this is happening and what we can do to permantly fix the issue or at the very least fix it for an extended period of time and employ a long term fix when it happens again.

Steps to reproduce:
1. Open Project with any sequence (long, short, doesn't matter)

2. Entire sequence is "Media Pending"

Result: Media is Pending and cannot work until it pops back online
Expected: All media to be online and be able to work immediately.

System info
Application: Premiere Pro (Beta) v24.5.0.48
OS: macOS v14.6.0, RAM: 64.00 GB GB, CPUs (logical): 24

R Neil Haugen

Legend

This happens nearly always in stand-alone work where there are either media issues with certain files, or the main project file is so big the computer just struggles with the massive amount of project data in the operating cache.

It is far less common in Productions mode, but then, from what I've seen, it's still normally either a network issue or certain files again.

A LucidLink issue with this is in my understanding very rare. So that two-hour sequence seems to be an issue. What media is used in that?

Would it be possible to split that into two or three sections, working a section at a time?

@mattchristensen is normally pretty good at sorting these things.

Everyone's mileage always varies ...

A

a_leven

Known Participant

I'm looking at the audio load, there. That can be more of a processing issue than most of us think it is.

That said, I've seen on some systems where somehow, multicam clips stressed things.

I'm still totally puzzled here. Have you gone to the LucidLink Slack channel and asked for help? They might have ideas.

I can reach out to Lucid support, but to me this really feels like an Adobe issue, not sure how or why Lucid would be introducing this. I can report back when I've reached out to them.

In the meantime if there is any insight that @mattchristensen or anyone at Adobe can provide as to ways to resolve this issue it would be much appreciated. Happy to troubleshoot any ideas outside of what we can find online and have been doing on a daily basis.

In my mind the key to this issue is that when we copy/paste the sequence into another project, Media Pending goes away immediately. Not sure what Premiere is doing under the hood during that copy/paste process, but it seems to change something with how it loads the media/renders and causes it to pop on instantly.

R Neil Haugen

Legend

Next thing is to create a new project file, then from the MediaBrowser panel navigate to the previous project file, and right-click/import-ingest a sequence from the old project. See if it works. Sometimes you can get past a corrupt project file that way.

Neil

Everyone's mileage always varies ...

N

nowstandingAuthor

Inspiring

Hi there, thanks for getting back to me.

I found this quite successful thank you, but only one sequence out of two is shown in my folders when I am importing. I could only import my first section which was called 'Intro Only' which played fine in the new project. Problem is that the footage I need is in the sequence that is not appearing in my import destination called 'Versus Last Half'.

I need to work on that sequence.

Thanks,

Theo

N

nowstandingAuthorCorrect answer

Inspiring

Update:

The issue is caused by a certain file in my timeline or the amount of footage in my sequence. I have been able to select all footage (Ctrl-A) (Cmnd A) and disable the footage. The lag then stopped and I was able to save. When I enable the footage back again it goes back to being frozen so I am selecting the footage bit by bit until I find the source of the issue or until it lags to which I will then create a new sequence to separate the project to reduce issues. All seems to be okay for now. Thanks.

R Neil Haugen

Legend

Project files are simply massive metadata tables. And especially on migration, can get messed up.

One thing to try, is close that and any other project in Premiere. Dump the cache files, then try reloading the project.

Past that, I hope you have a duplicate, naturally ... and have you tried simply working in 2022 for now?

Everyone's mileage always varies ...

N

nowstandingAuthor

Inspiring

Hi there, thank you for your time.

I have re-installed the 2022 version and it seems I am having the same issue, the cache has been cleared and it continues to be stuck. A copy has been made, thank you for the advice. Perhaps a brief look at a video I have recorded, (excuse my timeline, I am still learning myself) https://youtu.be/CprQdqty_Vw

Many thanks,

Theo

N

nowstandingAuthor

Inspiring

I have tested footage source previews without the timeline and the issue consists even with project footage with no timeline running, I am unsure what this means.

Theo