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Eager_Cascade5C77
Known Participant
March 21, 2019
Answered

Premiere Pro CC and After Effects CC crash immediately after launch

  • March 21, 2019
  • 12 replies
  • 2150 views

So, I've been having some problems with a lot of Adobe apps for some time now on my computer. Apps, especially Premiere Pro CC and After Effects CC, crash immediately after launch (They will sometimes stay open a few seconds, but will then crash and prompt me to send a crash report to Adobe, which I always do but to no avail). I've been trying a lot of different thing I read on a lot of different support websites to try and help me sort this thing out : Updated my BIOS, got the latest Driver for my GPU, downgraded my driver, downgraded my Premiere and After effects versions, Uninstalling and re-installing drivers, modifying preferences in both apps and in my graphics control panel as well as doing anything in This thread.

Nothing seems to be working though, and I'm really getting desperate. I know that my GPU isn't broken, since I can still run games fairly easily, and I know it's compatible, since a few of my friends also use this GPU to run Premiere/After Effects and they're not having any problems. I believe there might be something else, but I haven't been able to find any definitive answer to my search. Any help would be gladly appreciated.

Here's my computer specs :

ASUS GL553VD

Intel i7-7700HQ CPU @ 2.80GHz

16GB RAM

Intel HD Graphics 630

NVIDIA GeForce GTX 1050 (Driver Creator Ready Driver Version 419.67)

I have Asus latest BIOS (.307 if I'm not mistaken)

If you need anymore info in order to help me, I'll gladly oblige. I just want to be able to work from my home again.

Thank you.

[title edited by mod for better search]

    This topic has been closed for replies.
    Correct answer Ann Bens

    Thank you Ann! Do I need to do that via chat/phone? I don't see any video queue option on the contact customer Care page.


    samuëll89735897  wrote

    Thank you Ann! Do I need to do that via chat/phone? I don't see any video queue option on the contact customer Care page.

    Once chat is established you ask for video queue (not line )

    12 replies

    Show previous replies
    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    March 21, 2019

    How many drives are installed.

    What kind of media is used.

    Install the Nvidia 419.35 (recommened by nvidia)

    Michael Bullo
    Community Expert
    Michael BulloCommunity Expert
    Community Expert
    March 21, 2019

    Have you tried resetting the preferences? Corrupt preferences can survive the reinstallation of a program.

    Setting preferences in After Effects

    Configure preference settings in Premiere Pro

      E
      Eager_Cascade5C77Author
      Known Participant
      March 21, 2019

      I just did, the problem remains though.

      R
      rodneyb56060189
      Legend
      March 21, 2019

      Unfortunately, your notebook ( 2 in 1 ? ) is not the ideal machine to run the programs. However, it might work to do simple editing but you're right at the low end of specs for even just full HD with a decent intermediate codec ( like pro res or DNxHD, etc. ).  Hard to say.

      If your hard drive is set up like my HP Omen, then you've got one drive partitioned. The main things to look for is your C drive ( where it says Windows O.S. ) and your Data Drive ( D Drive in mine).  See screen shot...

      Typically you would have your O.S. and Programs on the same ROOT drive ( C: in our case if yours is like mine ).  I just have a few programs on my computer. NOT Adobe stuff EXCEPT photoshop CS6, Bridge, and Audition. I have Davinci Resolve 15 on it. Amazingly everything works OK for really simple stuff, so I don't have to use large editing computer for fooling around with small simple project with low res ( 1080p) stuff.  I would personally never attempt to really EDIT on this machine. It just can't deal with it using one drive with the RAM it has, etc. etc.  It's not so much the GPU that is the main problem. It's EVERYTHING.  Especially the hard drive.

      Notice I have only 47% free on the C drive. And I hardly have anything installed.  Certainly not what your CC programs would take up. Plus you say you have games on it. That will take up a good amount of space too.

      Now, notice the DATA or D drive. It's pretty much the main partition in so much as that's where most of the room is to put your source materials, your exports, your cache, and all the files you save on your computer..  The C drive is just to install program and run it, and the D drive is for EVERYTHING ELSE.  If you really want to ( I wouldn't know how to do it but you could maybe do it yourself or get some expert computer person to do it for a reasonable price ) you can MAYBE make new partitions on your drive ( basically reformat disk and make new partitions ...but I have no clue what that would do relative to the built in ASUS support and recovery stuff ASUS automatically installs at the factory.

      That way you could maybe divide your drive into a bigger C drive for your programs AND still have a lot of space on the D drive for all the other stuff.  Beats me. But I think that might be why your programs are freaking out... No space to work.

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