Premiere Pro CC Crash on Startup

My driver NVidia Drivers were up to date, but when I installed the NVidia Game controllers that fixed it.

I think I know the solution to this problem (for me anyway)!

I have been plagued by this CC problem for months with Illustrator, In Design and Photoshop. I even bought a new machine because of the stress it caused me, and not to mention the lost work hours!!!! But since buying the new machine and having it happen again, and again and again, I have ruled out all font, software, plugin conflicts - because there is nothing on my machine that was on the old one. All of my old files are on an external hard drive and I have had Illustrator CC crash several times with the hard drive ejected.  This is what leads me to think (in my case at least) that the machine/files/plugins are not the problem. Here's what has worked for me, and where I think my problem stems from:

CC membership allows you to run the Adobe applications on 2 machines, in most people's cases that's home and office. I have two machines; one for work with one set of preferences that my CC account was made with, and another machine at home that is shared and has an entirely different set of preferences.

When an Illustrator file is left open on my work machine (the machine that the CC account was created on) with a long period of inactivity (e.g. over a weekend) Illustrator CC on my home machine crashes constantly (as soon as I try to move an object it crashes). As soon as Illustrator CC is closed down on my work machine, Illustrator CC on my home machine is then fine! And then both machines will the run Illustrator CC again simultaneously until the work machine is left for another long period of inactivity (a couple of days). Then, when it is, my home machine crashes again.

I also noticed that each time Illustrator CC asked me to send a crash report from my home machine to Adobe it would pull the email from the preferences on my home machine, not the email that the CC account was made with (which is the email on my work machine). It could be that leaving Illustrator CC/any of the CC apps open and inactive for a couple of days causes some kind of 'time out' period on the account.

This could explain why Illustrator CC would work again on my home machine (briefly) when trashing the account preferences.

So to re-cap I have solved my seemingly inexplicable problem by making sure that Illustrator CC is not left open for long periods of inactivity (2 days seems to be the threshold) on one machine, if the account is being shared across two machines.

Please let me know if this A. makes sense and B. helps anyone.

HP pavilion dv7

win 7 64bit

nvidia GeForce 650m

finally got this fixed. Why I why did this solution work??

I had to set the program's compatibility to run on windows vista!! I use windows 7!!

work that one out please adobe. 

I know this is an old thread, but just for the record, after a day of toil to fix this same issue with my Premiere CC install on my HP Pavilion Dv7-7000t laptop (8Gb RAM, Nvidia GT 650M gfx card, i7 3rd gen), I thought I would share how I came right with the crash on start up issue:

1. I uninstalled Premiere CC (for good measure).
2. I updated my Nvidia graphics card driver to the latest version
3. I updated my integrated Intel HD4000 graphics card. The page over at Intel® Driver Update Utility provides you with the latest driver, but it cannot install if you have an OEM driver installed (which is a driver customised by your laptop's manufacturer). To update the integrated driver I had to:
   1. Go to my Device Manager.
   2. Right-click on the integrated graphics card driver and Uninstall, also selecting "remove files from computer" or something to that effect.
   3. Reboot computer.
   4. Pray it displays something. It launched fine, thank God.
   5. Install new updated driver for the HD4000 card from Intel Driver Update Utility website.
   6. Reboot computer.
4. I reinstalled Premiere CC.
5. I opened my Nvidia Control Panel, selected Manage 3D settings, and then specifically set Premiere CC to use the "High performance Nvidia processor" as the preferred graphics processor for this program, under the Program Settings tab.
6. I launched Premiere CC, and it works fine.

I tried each of these various steps independently and Premiere produced the crash message on start up that is discussed in this forum, so I assume they all need to be completed for those in a similar predicament to me.

Good luck.

Come On ADOBE, I just signed up for the creative cloud to get Premeire and this is what I get? a day of fudging around trying to make your software work only to find that you introduced a bug into the software for a GT 650M graphics card?

My problem is identical...I have upgraded the drives to the graphics card on my laptop and it still crashes.  If I make the Nvidia card the preferend card for premeire it will crash on start up.  If I set the integrated intel 4000 card as the prefered card it will start up but crash within 10 seconds...

Whatever is going on, I need something that works...can you make an older version available in the mean time while this gets sorted out?

PLEASE FIX!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Still not working for me either- I also have the GT650M graphics card in my laptop. Very frustrating given that this is the primary piece of CC software we need running a production company. I really hope this is sorted out soon!

I have the same problem. {Acer Aspire V3-571G with ssd disc}

Reinstalled premere cc, upgraded video card drivers and still crashes at startup.

Moved from the Creative Cloud to the Premiere Pro forum. They will be able to help you here.

Experiencing an identical problem. All other CC applications are working without a hitch, just Premiere Pro CC seems to be crashing on startup.

BEX errors are generic binary execution errors, meaning that Windows actually thinks the app isn't properly compiled for 64bit. Could be a driver issue with your SSDs that damages the binary image of the executable, so investigate that and reinstall after you've made sure everything is A&A.

Mylenium