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JP2512
Inspiring
November 17, 2024
Frage

Premiere Pro CC Screen Freezing / Locking Up

  • November 17, 2024
  • 3 Antworten
  • 326 Ansichten

Hi All

I am on the home run of putting together my latest holiday video and now into background audio and voice overs, but the screen is locking up . I have had the playhead stop but continueing to play through the video then freeze up altogether. This is not a very large project with 10 sequences all under 8 mins each

You can 'Save' but when you try to 'Close Project' only the Program Monitor closes leaving a white background. If you click anywhere on the screen we get the Error Message (Not Responding)

The only way out of PP CC is by Ctrl-Alt-Del and Task Manager by End Task. When you reopen PP CC it will give the Unexpected Close Message.

I am running the latest Version 

V 25.0.0 (Built 61)

Windows Pro 11

AMD Ryzen 9 Processor 7900x3D 12 Core Processor 4.4GHz

Ram: 64 GB 64 bit operating system

Hard Drives 500 SSD 8

                      500 SSD 1

(This is only reasonable new set up with plenty of grunt, but for some reason this happening)

Would appreiate any thoughts or are we looking at a bug in this new build???

 

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3 Antworten

jamieclarke
Community Manager
Community Manager
November 19, 2024

Hi @JP2512 - Can you email the screenshots to jamiec@adobe.com Have you tried the beta version to see if that helps your issue.  It sounds like you are having a memory leak, we have made some updates that may address your issue.  Please check and let us know.

JP2512
JP2512Autor
Inspiring
November 19, 2024

Would love to but can,t see where I can insert/ attach?

jamieclarke
Community Manager
Community Manager
November 18, 2024

HI @JP2512 -  Can you provide the gpu and driver you are using?

Can you post a screenshot of the error message you are receiving? 

Do you have any plugins installed?

 

It would be helpful if you posted a screen recording of your issue, hopefully there will be some clues there.

JP2512
JP2512Autor
Inspiring
November 19, 2024
Hi
Have no plugins . Tried to send two screenshots of the error message but
the message was blocked.

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