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onebobtoomany
Inspiring
March 4, 2014
Answered

Premiere Pro CC stalls at - ImporterQuickTime.prm - "Unable to find any capable video play modules"

  • March 4, 2014
  • 4 replies
  • 31416 views

Premiere Pro CC stalls at 'ImporterQuickTime.prm', then it crashes with an error message "Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again." I've tried the solutions on the support page and several I found on the internet. I tried completely uninstalling Quicktime as well and reloaded it. It still crashes. I have my original CS6 on my computer as well and it doesn't crash. Any great ideas?

Thanks

Robert

    This topic has been closed for replies.
    Correct answer onebobtoomany

    Hmm... I have CS5 (home video so no income to pay for monthly CC) and I do not have Quicktime installed... and have never had your problem

    Only other thing I can suggest is...

    Adobe/Jive have a BAD title for the SEARCH THIS FORUM function

    Go to http://forums.adobe.com/community/premiere and, in the area just under Ask a Question, type in

    ImporterQuickTime.prm

    You may now read previous discussions on this subject... be sure to click the See More Results at the bottom of the initial, short list if the initial list does not answer your question


    Thanks again John for the help,

    As it turns out the problem was the display drivers (kinda-sorta). The clue was the stall at ImporterQuickTime.prm followed by the error screen referring to the inability to find a suitable driver. A long time ago I tested the JAWS software so I could have a better understanding of what a vision impaired person would hear when scanning an accessible website. I never bothered to remove this software. When I checked my device drivers on Windows I discovered that I had a virtual mirror driver by Freedom Scientific (The creators of JAWS). After removing the software and the driver I was able to open Premiere Pro CC normally, even after repeated tests and reboots of my computer. It has worked flawlessly every time.

    As far as my previous success (and subsequent failure), I'm still clueless as to why that worked, albeit temporarily.

    This is a fluke cause of failure and the fix probably won't help anyone else.

    Regards,

    Robert

    4 replies

    H
    hindfauzdar
    Participant
    November 20, 2018

    **Create a new user account in Windows.

    °Go to start menu ------Search for CMD (Command Prompt )

    °Run CMD as Administrator by right click on that.

    °Type net user administrator/active:yes, and then press ENTER

    °Sign In to Administrator Account

    °Launch the Premiere Pro CC 2019(13.0.1)

    Shoshik
    Shoshik
    Participant
    November 7, 2014

    Try to delete TEMP "c:\Users\XXX\AppData\Local\Temp"

    Premiere and After Effects again works fine!!!

    Ondrej

      J
      jaypsand
      Participant
      March 16, 2015

      I had the same problem and solved it by erasing the files in the temp folder from the date the issue started. Don't know what I erased that was causing the problem, don't know if it will stay fixed, but Premiere Pro just launched the right way for the first time in several days. Thanks for the suggestion.

      P
      philips90000227
      Participant
      September 8, 2015

      Going to try that too. I had it working fine for a few days and then today it went sour. May be an update caused something to vanish. Windows Update, Adove CC update, or other software but I uninstalled and tested those and reinstalled, no go. Updating to latest Nvidia driver at the moment. Will check Temp folders to empty next if no joy.

      U
      unplugged
      Participant
      September 7, 2014

      Hi i had the same problem as this. I went into device manager and disabled my AMD Graphics card (which made my screen screw up) I then managed to open Adobe premiere pro without a problem. Does anyone have a fix which can help run the Graphics card as well as open Premiere?

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      March 4, 2014

      What is your exact brand/model graphics adapter (ATI or nVidia or ???)

      What is your exact graphics adapter driver version?

      Have you gone to the vendor web site to check for a newer driver?

      For Windows, do NOT rely on Windows Update to have current driver information

      -you need to go direct to the vendor web site and check updates for yourself

      ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

      nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

      http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html

      O
      onebobtoomanyAuthor
      Inspiring
      March 4, 2014

      Hello John,

      Thanks for responding. My cards are NVidia (2 nVidia GeForce GTS 250). I know they are unsupported but they work still the same with everything else. I will upgrade on my next build. I updated my driver last night to the latest version 334.89.

      Robert

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      March 4, 2014

      Some previous discussions that may help... or may not, but free to read

      2 cards and 3 monitors http://forums.adobe.com/thread/875252

      -and http://forums.adobe.com/thread/876675

      Dual Card SLI http://forums.adobe.com/thread/872941

      -problem http://forums.adobe.com/thread/872103

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