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Participating Frequently
March 13, 2018
Answered

Premiere Pro CC turns off one of the monitors before crashing--HELP?!

  • March 13, 2018
  • 3 replies
  • 3898 views

I just installed Adobe Premiere Pro CC on my desktop, which has Intel Core i7, 3.20 GHz, 16 GB of RAM, and double video card on it. This is an Alienware Aurora ALX from 2011 with Windows 7 Home Premium. I've imported all the videos I need and once I start editing, about three minutes into working, it turns off one of the monitors. I have two monitors hooked up and one of them loses signal--it literally says the monitor has "no signal," which can't be true because I never touched the computer. So I tried unplugging and plugging back in, still no difference. And now when I reopen Premier Pro CC, not only does one of the two monitors go black, but the computer freezes. It's done this five times now and the only way to get the machine going is to turn it off manually by pressing the power button. I can't get past using the program for more than five minutes max before this crash occurs.

Is this a video card issue? A different hardware problem? Is it the program? What can I do to overcome this issue? I have multiple projects I've got to work on and if I knew I'd run into this problem, I probably would not have purchased the program... I'd be grateful for help/solution from someone!

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Correct answer R Neil Haugen

Especially as you say you've a "double" video card ... please list the specs on that card. It occurs to me that an outside possibility is the card is overheating.

Neil

3 replies

rusabs63482755
Participant
February 1, 2023

I have the same problem. But my crashes happen occasionally like once or twice a day. I have a single GPU.

CPU: i7-8700

RAM: 32GB

GPU: MSI RTX3080

Mobo: Asus Prime 370-P 

Gfx driver type: Studio driver 

I have a 4 monitor setup. Let me know what I should do to fix the issue.

 

 

R Neil Haugen
R Neil HaugenCorrect answer
Legend
March 13, 2018

Especially as you say you've a "double" video card ... please list the specs on that card. It occurs to me that an outside possibility is the card is overheating.

Neil

Everyone's mileage always varies ...
Participant
October 1, 2021

May I re-up this thread -- I have been encountering this issue since a couple of days ago after a 15 hour editing session, second monitor turns off before premiere pro crashing. Does anyone possibly have a solution for me?

GPU: 2070 Super (Drivers up to date via Nvidia Geforce Experience)
Procie : I7-10700K
Ram: 16Gb

R Neil Haugen
Legend
October 1, 2021

I've had this a couple times with the public  beta version, but not the shipping one.

 

Game-ready or studio drivers?

 

Neil

Everyone's mileage always varies ...
kulpreet singh
Inspiring
March 13, 2018

Hi volfgangamadeus,

I am sorry about this annoying issue.

Is this a video card issue?

I have a strong feeling that it is.

What is the make/model of your GPUs? Which version of display drivers have you installed?

Thanks,

Kulpreet Singh

Participating Frequently
March 13, 2018

Thank you for your help, Kulpreet and Neil!

I just looked under Device Manager and I see two sets of "NVIDIA GeForce GTX 460." I hope that's the right GPU (sorry I'm a computer noob). And I believe the guy who fixed my computer at the shop said the drivers are up to date on the video cards. He also mentioned that I don't necessarily need two cards on my computer. I just looked inside my computer and I see a little golden bridge connecting the two cards. Would it help if I disconnected and just used one video card? Would this positively or negatively affect my computer's performance?

R Neil Haugen
Legend
March 13, 2018

The bridge between the two cards perhaps puts them in SLI mode, which is not always recommended for PrPro, and multiple video cards can sometimes be an issue.

But the main thing ... those 460's are ancient cards and have only 336 CUDA cores, plus an old internal code architecture that's not supported in the Adobe video apps these days. They aren't really of much if any use. You need new cards but then, what's the specs on the rest of that computer?

Neil

Everyone's mileage always varies ...