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Alfie331283417jby
Participant
October 24, 2023
Question

Premiere Pro CC v24.0 Not Launching

  • October 24, 2023
  • 2 replies
  • 367 views

When my user tries to launch Premiere Pro from the Adobe CC application, it shows the Premiere Pro splash screen to suggest that it is starting up, but then that closes and nothing else happens. She is running Windows 10 Pro and has up-to-date drivers and adobe apps. I tried reinstalling the apps and using older versions, neither fixed the issue. Please advise what could be causing / what could resolve this! Thanks.

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    2 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    November 3, 2023

    What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

    If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 24, 2023

    remove preferences on the problematic computer:

     

    uninstall premiere pro including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    restart the computer

    reinstall premiere pro

    A
    Alfie331283417jbyAuthor
    Participant
    October 26, 2023

    Hi Kglad,

    I have followed the steps you suggested but the same error is still occuring.

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