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trpierce
Participant
January 14, 2014
Question

Premiere Pro CC wont quit

  • January 14, 2014
  • 22 replies
  • 23223 views

Running a brand new Creative Cloud install on a Windows 7 machine...

Every time I run Premiere Pro CC and then close the program, it "appears" to have closed. However when I try to run it again it won't launch a second time. When I bring up the Task Manager, Premiere doesn't show as running in the "Applications" tab, but it does show up in the "Processes" tab... and it's hogging down a ton of memory.

So, I have to force the process to terminate, then I can launch Premiere again. But, as soon as I exit Premiere, the problem is right back again. Pretty frustrating to have to bring up the task manager and kill a process every time you want to exit a program.

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      22 replies

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      J
      jgarbarini
      Participant
      July 14, 2014

      For me the problem was related to Malwarebytes Anti-Malware software. I uninstalled it and now Premiere CC 2014 quits correctly within 5 seconds of the window closing.

      I suspect that any program which is actively scanning files on your system could have a negative interaction -- so if you have something similar (e.g. Microsoft Security Essentials realtime protection)  try disabling it.

        Mark Mapes
        Mark Mapes
        Participating Frequently
        January 14, 2014

        First off, how much time passes between closing and attempting to relaunch the app, and how big is your project? What I'm thinking is that it's conceivable that Premiere is just taking a while to close down. Not likely, but conceivable, so worth considering.

        More likely, the process is hanging for some reason. At the risk of stating the obvious, that's not normal.

        Are you working with an project that you started in CS6 or earlier? If so, please try creating a new project. Save the blank project and close. Does the process hang?

        If not, then the next test I'd try is to load the new, blank project, use Media Browser to find the old project, and import all the sequences. Save & close.

        Edited to add: "Welcome to the forum!"

        M
        mairen5F8C
        Participant
        February 12, 2021

        I'm not really sure how to comment, and this conversation is seven years old, but anyway, my premiere pro won't even quit. As of now there is no force quit option because for half the day it has been loading "Cancling team project Load..." I'm able to do everything else, but I don't know what to do, or how long it should be taking to load, or how I can force quit if it isn't giving me that option. 

          N
          nqhartline
          Participant
          February 25, 2021

          I'm experiencing this issue as well.  I will finish a project, close the program, and no matter how long I wait to open PP, it doesn't open.  I must go into Task Manager, end the process, and then it works.  I do not have any virus software, or other that I can think of, that would prohibit PP from fulling closing when I close it.  I almost wouldn't mind it running in the background given my system IF it would open up again when I need it!

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