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trpierce
Participant
January 14, 2014
Question

Premiere Pro CC wont quit

  • January 14, 2014
  • 22 replies
  • 23208 views

Running a brand new Creative Cloud install on a Windows 7 machine...

Every time I run Premiere Pro CC and then close the program, it "appears" to have closed. However when I try to run it again it won't launch a second time. When I bring up the Task Manager, Premiere doesn't show as running in the "Applications" tab, but it does show up in the "Processes" tab... and it's hogging down a ton of memory.

So, I have to force the process to terminate, then I can launch Premiere again. But, as soon as I exit Premiere, the problem is right back again. Pretty frustrating to have to bring up the task manager and kill a process every time you want to exit a program.

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      J
      jgarbarini
      Participant
      July 14, 2014

      For me the problem was related to Malwarebytes Anti-Malware software. I uninstalled it and now Premiere CC 2014 quits correctly within 5 seconds of the window closing.

      I suspect that any program which is actively scanning files on your system could have a negative interaction -- so if you have something similar (e.g. Microsoft Security Essentials realtime protection)  try disabling it.

        Mark Mapes
        Mark Mapes
        Participating Frequently
        January 14, 2014

        First off, how much time passes between closing and attempting to relaunch the app, and how big is your project? What I'm thinking is that it's conceivable that Premiere is just taking a while to close down. Not likely, but conceivable, so worth considering.

        More likely, the process is hanging for some reason. At the risk of stating the obvious, that's not normal.

        Are you working with an project that you started in CS6 or earlier? If so, please try creating a new project. Save the blank project and close. Does the process hang?

        If not, then the next test I'd try is to load the new, blank project, use Media Browser to find the old project, and import all the sequences. Save & close.

        Edited to add: "Welcome to the forum!"

        T
        trpierceAuthor
        Participant
        January 14, 2014

        Very small project, one small clip on one timeline. I even tried with an empty project, nothing in it... same issue. Found the problem though, it's my Trend Micro antivirus. If I disable that, Premier closes fine. When I turn the antivirus back on, the problem comes back.

        Now on to the new problem, Photoshop CC install has lost all filetype associations and won't let me open my JPGs or PSDs, nor will it let me re-link the filetype associations. Grrrrrr :-(

        Mark Mapes
        Mark Mapes
        Participating Frequently
        January 14, 2014

        Ah-ha! Thanks for reporting back on the cause. That's a good one to file away for future reference.

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