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trpierce
Participant
January 14, 2014
Question

Premiere Pro CC wont quit

  • January 14, 2014
  • 22 replies
  • 23209 views

Running a brand new Creative Cloud install on a Windows 7 machine...

Every time I run Premiere Pro CC and then close the program, it "appears" to have closed. However when I try to run it again it won't launch a second time. When I bring up the Task Manager, Premiere doesn't show as running in the "Applications" tab, but it does show up in the "Processes" tab... and it's hogging down a ton of memory.

So, I have to force the process to terminate, then I can launch Premiere again. But, as soon as I exit Premiere, the problem is right back again. Pretty frustrating to have to bring up the task manager and kill a process every time you want to exit a program.

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      22 replies

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      P
      philblakeslee
      Participant
      May 9, 2016

      I have figured out a solution to eliminate the "won't quit" issue with PP. (For me, this worked).

      I deleted any and all preference files that have "Premiere" in the file name. There were .plist, .cfdb and .txt files in my case.

      For Mac:

      Macintosh HD>Library>Preferences

      For PC:

      C:\Users\<username>\AppData\Roaming\Adobe\Adobe Premiere Pro CC

      If you have CCleaner, it's a good idea to run it once.

      Reboot and open a project in Premiere and it should quit on its own.

        D
        dokebug39170899
        Participant
        November 9, 2023

        it actually worked for me on premiere 2024, thanks!

        my preferences are still the same for some reason

        R
        robd26319616
        Participating Frequently
        May 9, 2016

        I'm also having this issue.  I get random freezes when working on a project, once or twice a day.  Can't force quit Premiere and have to resort to shutting down by holding the power button.  Then, the mac takes a long time to power back on, presumably, because its repairing whatever damage was down by the bad shutdown.

        The Premiere icon disappears but it still is present under the force quit dialogue and thus, the computer won't shut down or restart.

          A
          Anonymous
          April 13, 2016

          I am having the same issue. I've waited for 10+ minutes and it still didn't close. I have to force quit it through Finder and then I get a lovely error message that reads, "Adobe Premiere has had a serious issue and will not close". Well, no duh.

          Premiere Pro CC (2015)

          Mac OS X Yosemite 10.10.5, 64GB ram, 3 GHz 8-core intel xeon E5.

            mariak76629688
            mariak76629688
            Participant
            March 8, 2016

            I am having the same issue - just started using Premiere Pro (2 weeks ago), and everything worked fine - then I installed Encore (by way of installing Premiere Pro CS 6 and then uninstalling all but Encore). Not sure if that is the cause, but after I did that occasionally PP CC will crash (and not finish a render) and then can't be reopened. Also can't restart either, have to do a cold shutdown with the powerbutton.

            Just wondering if other people with the same issue also have installed Encore and if the problem then is some kind of conflict between remnants from CS6?

            I'm on an iMac, 32 GB ram, 3,5 GHz

            markovacs
            markovacs
            Participant
            April 5, 2016

            Yes I'm having the same issue. I quit premier pro cc (from the menu) and then it closes the window but on the OSx menu bar it stays open.
            So the only way to quit the program is right click on it and force shut down. - but i'm not happy with this solution. Is it maybe a bug ? (I have the latest update)

            Macbook pro 2015, 16GB, 2,8 Ghz i7

            epsteinophir
            epsteinophir
            Participant
            February 5, 2016

            Add me to this list - I am creating new projects in cc 2015. Running on Windows 10.

            I have looked at the Task Manager when quitting Premiere. The Apps entry closes, but a new entry is opened in the Background Processes list, and that remains there until I 'kill' the process (right-click and select end task). The process uses 17.5% CPU and 512.7MB memory.

            I have Windows Defender running, and no other malware/antivirus applications.

            Obviously, this is not correct behavior, and resing this thread, I see I'm not the only one seeing this. Is there something I can do/set to stop this behavior? Will this be fixed?

            J
            Jimcoulter
            Participant
            October 7, 2015

            I'm also having this issue. Premiere CC 2015 will intermittently freeze up. I have no control over any functions and have to force quit. After that Premiere is still not quitting completely.  Nor will it re-open. When I try to restart the Mac Pro (late 2013 version 12 core) it won't shut down- I have to hard shut down by holding the start button down.

            After hard shut down Premiere opens and operates normally for a while then the process repeats itself! VERY VERY FRUSTRATING!

            I find it interesting that so many people are having this issue but the Adobe techs on the phone tell me they have not heard of it before. Nor can they help me solve the issue. This all started happening with the new CC 2015 release. When is this going to be addressed and when can we expect to get a more stable editing system?

            F
            Filmdepartment BV
            Participant
            February 20, 2015

            Add another to this list.

            Projects in Premiere spontaneous freezes. Sometimes audio works but video won't play.

            Only force Quit will help.


            Working with a iMac (27-inch, medio 2011)  AMD Radeon HD 6970M 2048 MB, 16 GB 1333 MHz DDR3

            Cleaning up cache database did'nt help!

            What is best to do? reïnstall?

            Peru Bob
            Community Expert
            Peru BobCommunity Expert
            Community Expert
            February 20, 2015

            Filmdepartment wrote:

            Projects in Premiere spontaneous freezes. Sometimes audio works but video won't play.

            Only force Quit will help.

            This is a different issue from the other posts in this thread.  It would be best to start a new thread and include information about your source media and sequence settings as well as your exact version of Premiere Pro and operating system.

            Z
            ZachMac
            Participating Frequently
            February 17, 2015

            Add one more to this list.

            I've actually been having this problem for months. Premiere CC, and Media Encoder both hang after quitting. Shows up in the application switcher, and won't quit even after attempting to force quite either application.

            The only legit way to deal with this is to restart, which, needless to say, is not normal, nor convenient.

            2013 Retina MacBook Pro, 2.6 Core i7, 16GB ram, Nvidia GeForce GT 650M 1024 MB, 10.10.1. CC 2014

              M
              mltrigi
              Participant
              February 7, 2015

              I am also having the problem of Premiere Proc CC 2014 not quitting. I am on a MacBook Pro OSX 10.9.5 and the issue has just started. I have to force quit the program in order to release my external hard drive. I don't have any antivirus software on my Mac. Is there some other issue?

                G
                gnuyork
                Participating Frequently
                February 16, 2015

                Same here. I'm on a Mac Pro running Yosemite. Everything is new - the Mac, Yosemite, CC, etc.

                I have to force quit it of premiere. The app closes, but it still shows it's active in my dock. So far I have only created one project, and it's a big one and I will be working on it for then next few moths. I have not had the issue on the older 12 core mac with CS6.

                Just chiming in to say "me too" and see if there was a solution.

                  F
                  focusfirm
                  Participant
                  March 2, 2016

                  Add me to this list. I have a Mac Pro (the black cylinder) with Yosemite and Premiere Pro CC2015 latest version.

                  Any time I quit or close a project, I just freeze/hang there forever. I an Force Quit the app, but other apps start to hang too doing simple stuff like pulling up a file dialog.

                  A reboot of the OS will hang - need to hit the power button.

                  Does not matter whether or not I try to export anything while having the project open. Saving the project will work. Just closing the project or quitting the app causes the hang.

                  I currently am not running any kind of Anti-virus. Are there other programs known to conflict with the latest PP? I just noticed this recently.

                  Any solutions or fixes from Adobe???

                    H
                    Henryten
                    Participant
                    September 18, 2014

                    Bump!

                      Mark Mapes
                      Mark Mapes
                      Participating Frequently
                      September 18, 2014

                      Welcome to the thread, Henryten. Since you're new to the party, it would help if you provide some details about the circumstances in which you're hitting this problem. For example, does it happen if create a new project when you launch Premiere, then close the app without importing content or doing anything else.

                      Also, what have you tried? Two others in the thread have reported that their antivirus was involved. Do you have antivirus software installed and, if so, have you tried disabling or uninstalling it?

                      And, of course, knowing exactly what OS you're on and which version of Premiere you have is always useful.

                      H
                      Henryten
                      Participant
                      September 19, 2014

                      Sorry for the uninformative bump.  I think one of the earlier posts actually solved my problem.

                      I'm on a Mac Pro 2009 running Mavericks and Premiere Pro cc 2014. I won't go into much detail because the solution for me was probably a new malware program (Sophos). No problem since I uninstalled it.

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