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movieriders
Inspiring
October 16, 2018
Answered

Premiere pro CC19 : Fails importing quicktime Prores Files from Blackmagic Video Assist 5" recorder

  • October 16, 2018
  • 9 replies
  • 9887 views

Hi everybody,

I've just updated Premiere Pro CC to the 2019 version, starting a fresh project, and trying to import footage from my Blackmagic Video Assist recorder.

But it fails with this message :

The file was copied with Shotput Pro, and plays fine in CC2018 version, and in the finder. I've tried with other ProRes files from the recorder, and the problems remains the same. I tried with other Quicktime Prores files, generated with media encoder, and they play fine in CC2019.

I deleted Media Cache files and co. But the issue remains the same.

Is this may be related to a bad metadata in the BM QT file ?

Thanks for your help !

    This topic has been closed for replies.
    Correct answer Trent Happel

    Premiere pro CC19 : Fails importing quicktime Prores Files from Blackmagic Video Assist 5" recorder

    Any idea when we will see an update?


    The Blackmagic files should now be fixed in Premiere Pro 13.0.1 that was just released. Make sure to delete your Media Cache first, then launch and import files in 13.0.1.

    Notable fixes in 13.0.1: https://helpx.adobe.com/premiere-pro/kb/fixed-issues.html

    9 replies

    G
    german_92
    Participant
    December 28, 2018

    Hi there, it seems like the Apple Prores export from windows10 is not compatible with Blackmagic Hyperdeck Studio, does anybody find the right settings to export there?

    We only could export in Quicktime 10bit uncompressed in order to make it compatible with Hyperdeck.

    We're using the last updates of Windows10, PremierePro and Hyperdeck Studio "firmware".

    Regards,

    8tvSistemas

    davidm14824787
    davidm14824787
    Participant
    October 17, 2018

    Having the same problem with files from my hyperdeck on all my Premiere stations (3) since the upgrades.   It has put me at a standstill and I don't have the older version of encoder.  HELP!

    J
    J123245345435
    Participant
    October 17, 2018

    Hi David, in the Creative Cloud app, look for Media Encoder, and click on the down arrow on the right hand side of the "Open" button - you should see an option for "Other Versions" that will let you install an older version of Media Encoder.

      davidm14824787
      davidm14824787
      Participant
      October 17, 2018

      Thank you.  Hopefully they will get this fixed.  But until then this works.  Thanks again.

        J
        J123245345435
        Participant
        October 17, 2018

        This worked for me, and may work for others using MacOS (ie, with the ability to encode to ProRes format) - drag the affected files into an older version of Adobe Media Encoder (not Media Encoder CC2019), and for Format, select "Quicktime", and Preset, select "Match Source (Rewrap)" - make sure "Increment file name if file exists" is turned off in Preferences, so the rewrapped files have the same name. Then select a new folder for your rewrapped files, and relink your files in Premiere CC2019 to the newly rewrapped files.

          T
          Trent Happel
          Participating Frequently
          October 17, 2018

          Thank you for looking into this and providing this information!

          For the files we have, QuickTime Rewrap also appears to be a possible workaround (for those with CC2018 (12.1.2) on Mac OS).

          Uniqdna
          Uniqdna
          Participant
          October 17, 2018

          Hi Trent,

          you provide instructions on how to revert back to cc2018 I did a complete clean install so I don’t even have older versions of cc

          O
          omsm33833583
          Participant
          October 17, 2018

          Hi,

          I have the same problem with ProRes MOV files from Blackmagic Hyperdeck, it's probably the same encoder ...

          This is file information:

          General

          Complete name :E:\Capture0001.mov
          Format :QuickTime
          Format/Info :Original Apple specifications
          File size :82.3 GiB
          Duration :1 h 53 min
          Overall bit rate mode :Variable
          Overall bit rate :104 Mb/s
          Encoded date :UTC 2017-12-02 01:05:23
          Tagged date :UTC 2017-12-02 01:05:23
          Writing library :Apple QuickTime

          Video

          ID :1
          Format :ProRes
          Format version :Version 0
          Format profile :422 LT
          Codec ID :apcs
          Duration :1 h 53 min
          Bit rate mode :Variable
          Bit rate :85.1 Mb/s
          Width :1 920 pixels
          Clean aperture width :1 888 pixels
          Height :1 080 pixels
          Clean aperture height :1 062 pixels
          Display aspect ratio :16:9
          Clean aperture display aspect ratio :16:9
          Frame rate mode :Constant
          Frame rate :25.000 FPS
          Color space :YUV
          Chroma subsampling :4:2:2
          Scan type :Interlaced
          Scan type, store method :Interleaved fields
          Scan order :Top Field First
          Bits/(Pixel*Frame) :1.642
          Stream size :67.6 GiB (82%)
          Writing library :bmd1
          Language :English
          Encoded date :UTC 2017-12-02 01:05:23
          Tagged date :UTC 2017-12-02 01:05:23
          Color primaries :BT.709
          Transfer characteristics :BT.709
          Matrix coefficients :BT.709
          matrix_coefficients_Original :BT.709

          Audio

          ID :2
          Format :PCM
          Format settings :Little / Signed
          Codec ID :lpcm
          Duration :1 h 53 min
          Bit rate mode :Constant
          Bit rate :18.4 Mb/s
          Channel(s) :16 channels
          Sampling rate :48.0 kHz
          Bit depth :24 bits
          Stream size :14.6 GiB (18%)
          Language :English
          Encoded date :UTC 2017-12-02 01:05:23
          Tagged date :UTC 2017-12-02 01:05:23
          T
          Trent Happel
          Participating Frequently
          October 17, 2018

          Thank you! Good to know it also occurs with files from Hyperdeck. Also appreciate the file properties info.

          O
          omsm33833583
          Participant
          October 17, 2018

          Hi, I forgot to mention that it happen on both MAC (OSX 10.14) and PC (WIN10 1803) platforms.

          κατεργάζεσθε
          κατεργάζεσθε
          Participant
          October 17, 2018

          Same here as well. I was using Mojave + Premiere 2018 till yesterday with no problem whatsoever, which unfortunately leads me to believe that the problem is indeed with the adobe upgrade.

          After experiencing some of the problems above mentioned, I did a clean install of my system + the adobe package, but I didn't make much of a difference. I am able to import 4k ".mov" files to Premiere, though the same doesn't seem to be able to read them at the proper frame rate (or any other frame rate for that matter) lol.

          As you guys mentioned above, hopefully they will get it sorted out soon .

          Cheers guys.

          Uniqdna
          Uniqdna
          Participant
          October 16, 2018

          I'm having the same issue as well from my Black Magic Design Recorder.  Older projects also no longer have video playback since the update.

          D
          DC Mike
          Participant
          October 16, 2018

          Same problem here with 4K files from BMD Video Assist 4K. Previous converted projects won't load media and new project fails as well. Same problem in After Effects. Of course, it all worked perfectly before.

            T
            Trent Happel
            Participating Frequently
            October 16, 2018

            Thank you for the added info, DC Mike. Would it be possible for you to also provide sample file(s) to assist with investigation?

            D
            DC Mike
            Participant
            October 17, 2018

            Hi Trent,

            I’ve uploaded a file to Dropbox. It was recorded on a Blackmagic Design Video Assist 4K, ProRes 422 HQ, 3840 x 2160, 29.97. These files loaded properly before the latest update.

            https://www.dropbox.com/s/3hn5clsmftou2x8/Capture0015.mov?dl=0 <https://www.dropbox.com/s/3hn5clsmftou2x8/Capture0015.mov?dl=0>

            ProRes LT files have the same problem.

            My computer specs:

            Model Name: iMac

            Model Identifier: iMac18,3

            Processor Name: Intel Core i7

            Processor Speed: 4.2 GHz

            System Version: macOS 10.13.6 (17G65)

            Kernel Version: Darwin 17.7.0

            I’ve included screenshots of the error messages below.

            Mike Nelson

            [personal info deleted, forum policy]

            This is the error message when trying to import into a new Premiere project:

            Here is the After Effects error message:

            B
            bm279
            Participant
            October 16, 2018

            I'm having the same issue. Running a clean install of all Adobe CC2019 with Mojave 10.14. Clean install of Apple Compressor v4.4.1 so I have all the Apple codecs. Rebooted. Same issue.

            If I re-encode a problem clip using Apple Compressor. Say, a ProRes HQ 2160p to ProRes HQ 2160p the file will import or relink in Premiere.

            T
            Trent Happel
            Participating Frequently
            October 16, 2018

            motomoro and bm279. Thank you for the added feedback.

            Would it be possible for both of you to provide sample file(s) to assist with the investigation of this issue?

            Thank you!

            M
            motomoro
            Participant
            October 16, 2018

            I've the same problem. Also copied with md5-checksum (hedge) - now the files from the Blackmagic Assist 7" can't import anymore.

              M
              movieridersAuthor
              Inspiring
              October 16, 2018

              Hi motomoro ! I've been in touch with Adobe support, and i sent them a sample file. They seems to be aware of the problem. But for the moment the answer is "the file on which you were trying to work, that is PRORES files, is not supported by the latest version of Premiere Pro 2019". Which I totally do not understand...

              I hope the'll fix it soon.

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