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Premiere pro CC2014.2 crashes on launch: c:\cloudroom\releases\2014.09\shared\adobe\mediacore\mediafoundation\api\inc\Keyframe/Keyframe.h-146

Forum|Forum|11 years ago
December 18, 2014
23 replies
23072 views

Hi,

I just updated to cc 2014.2. The first time I opened an existing project, it woked fine. Then I created a new project and premiere crashed. Since this first crash, premiere crashed evey time I try to open a project.

This means "a serious failure occurred..."

Nice update, this is a really handy feature 😉

Johannes

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Title edited by moderator to include the specific error.

This topic has been closed for replies.

Correct answer Mark Mapes

We are investigating this issue. What's causing Premiere to crash is that file where custom effects presets are saved is getting corrupted. What we have not yet isolated is how it's getting corrupted--that is, how to reproduce this issue.

The workaround is to delete the the file: Effect Presets and Custom Items.prfpset, which is stored here:

C:\Users\<username>\Documents\Adobe\Premiere Pro\8.0\Profile-<username>

Any information you can provide about your custom presets could help us isolate how to reproduce this problem, which is key to fixing it correctly--and confirming that it's fixed.

Did you create your own custom presets of get them from a 3rd party vendor
Did you create new presets in 8.2, import third party presets directly into 8.2, or import your own or third party presets from an earlier version of Premiere Pro?
1. If you imported them, how exactly did you do so? Via Premiere's Import Presets command or by manually copying the .prfpset file from an earlier version?
2. Also, if you imported them from an earlier version, do you know exactly which version(s) the presets file passed through?
If you created them in 8.2, was iCloud installed at the time?
Were you able to launch Premiere successfully after creating or importing effect presets, or did it start crashing on the very next launch. If Premiere succeeded in launching even once after adding the custom presets, then any information you can provide about what you did within Premiere in the session immediately prior to the first crash could be tremendously valuable.

If your custom presets originated from a third-party download (as opposed to being your own home-made ones), and if you originally imported them in an earlier version of Premiere, then you might be able to get them back into operation by importing them directly into 8.2. We suspect that a key to the bug is that the .prfpset file was “touched” by an earlier version.

Our apologies for the inconvenience and stress, and our thanks for any info you can provide to help identify the cause and fix it.

@ Jennifer: given that you're able to launch Premiere successfully and the crash doesn't occur until you scrub the Timeline or perform various editing operations, I'm pretty sure that you're hitting another issue altogether. I recommend starting a new thread.

Show previous replies

J

JenniferStern

Participating Frequently

Having a similar crashing problem since the update to 2014.2 - My system crashes while scrubbing, alt clicking, adding an edit... I've tried the following; with no avail,

Uninstalling Premiere and Reinstalling,

Renaming the Adobe Folder within, My Documents, and then re-syncing my settings with the cloud.

I thought it may be a driver issue with my K5000 however, I have updated to the latest driver (clean installation) and it still is having the same issue,...

I am going to attempt to go back to 2014.1 with a direct install.

Jennifer Stern

HPZ820

Windows 7 Ultimate,

2.6 (Two Processors)

128 Gig of Ram

Mark MapesCorrect answer

Participating Frequently

We are investigating this issue. What's causing Premiere to crash is that file where custom effects presets are saved is getting corrupted. What we have not yet isolated is how it's getting corrupted--that is, how to reproduce this issue.

The workaround is to delete the the file: Effect Presets and Custom Items.prfpset, which is stored here:

C:\Users\<username>\Documents\Adobe\Premiere Pro\8.0\Profile-<username>

Any information you can provide about your custom presets could help us isolate how to reproduce this problem, which is key to fixing it correctly--and confirming that it's fixed.

Did you create your own custom presets of get them from a 3rd party vendor
Did you create new presets in 8.2, import third party presets directly into 8.2, or import your own or third party presets from an earlier version of Premiere Pro?
1. If you imported them, how exactly did you do so? Via Premiere's Import Presets command or by manually copying the .prfpset file from an earlier version?
2. Also, if you imported them from an earlier version, do you know exactly which version(s) the presets file passed through?
If you created them in 8.2, was iCloud installed at the time?
Were you able to launch Premiere successfully after creating or importing effect presets, or did it start crashing on the very next launch. If Premiere succeeded in launching even once after adding the custom presets, then any information you can provide about what you did within Premiere in the session immediately prior to the first crash could be tremendously valuable.

If your custom presets originated from a third-party download (as opposed to being your own home-made ones), and if you originally imported them in an earlier version of Premiere, then you might be able to get them back into operation by importing them directly into 8.2. We suspect that a key to the bug is that the .prfpset file was “touched” by an earlier version.

Our apologies for the inconvenience and stress, and our thanks for any info you can provide to help identify the cause and fix it.

@ Jennifer: given that you're able to launch Premiere successfully and the crash doesn't occur until you scrub the Timeline or perform various editing operations, I'm pretty sure that you're hitting another issue altogether. I recommend starting a new thread.

F

Fabian_P_

Participant

Hi Mark,

when I tried your workaround it didn't solve the problem. Maybe because I don't have any 3rd party presets and I did and do not have any effects presets? I just build some presets within Premiere, mainly workspace and keyboard presets. Are they also stored in the file you mentioned? Maybe not I guess.

Anyway, I cut the "Effect Presets..."-File from the folder and pasted it on my desktop. I just didn't want to delete it completely. Premiere still showed the error.

Then I tried Chrisanthi Pels suggestion which worked fine. But as you can imagine all my presets were lost. So I thought what if I put the old "Effect Presets..."-File back? Do my workspace presets come back or will there be the error again? But when I put the old file back in the new folder just nothing happend. No old presets but also no error. Premiere is running again.

So I restored my lost presets with the synch-feature and Premiere is still running.

I just discovered that I have one effect preset that I build within Premiere for a very old project, maybe a year ago. This preset still works fine.

I hope I could help a little bit with my informations. Feel free to ask if you need more details.

@ Chrisanthi Pel: Thank you very much for your quick fix!

Best regards

Fabian

I cheered to soon. The error is up again after I installed the "Miraizon ProRes Codec" and restarted my system.

C

Chrisanthi Pel

Known Participant

hi,

i have exactly the same problem. the only that is resolving this, is the "adobeold" trick. that means that everytime i need to open a new project or open a new one, i have to go to documents and rename the "Adobe" folder into "Adobeold" or smth like that, and then, open my project. the problem is that everytime, presets dissapear, and keyboard shortcuts too. meanning that everything goes back to default and i have to do it all over again from the begining. this sucks. i forgot to say, that, when i got "The support" from the adobe guys when i asked why this is happening, the just say : there is no specific reason...

J

jojejoAuthor

Inspiring

Hi Chrisanthi Pel,

thank you so much! I was installing, unistalling, trying this and that... your trick is the solution!

For your problem with the keyboard shortcuts; the next time you have setup your system with all your personal setting (inkluding sutom effect presets, render presets, etc) just syncronize it with the cloud. Then after doing our trick, you can sync back from the cloud. this takes 10 seconds and all your settings are back.

Tanks again!

Johannes