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August 26, 2018
Question

Premiere Pro CC2018 won't open, starts to load then just stops.

  • August 26, 2018
  • 4 replies
  • 3150 views

Hello, Premiere Pro CC2018 won't open for me. I see this has been a recent problem for many users. I am fully updated and I tried restarting my computer.

The program starts to load then before it opens, it just quits. What's the issue? Can I please have this resolved?

    This topic has been closed for replies.

    4 replies

    Tarfud
    Participant
    December 16, 2018

    I started running into a similar issue. Here's what I did.

    Use controlled folder access

    Controlled folder access in Windows Security reviews the apps that can make changes to files in protected folders. Occasionally, an app that is safe to use will be identified as harmful. This happens because Microsoft wants to keep you safe and will sometimes err on the side of caution; however, this might interfere with how you normally use your PC. You can add an app to the list of safe or allowed apps to prevent them from being blocked.

    1. !
      • Select Start > Settings > Update & Security > Windows Security > Virus & threat protection.
      • Under Virus & threat protection settings, select Manage settings.
      • Under Controlled folder access, click the Allow an app through Controlled folder access link.
    2. Click the Add an allowed app button.
    3. Navigate the new location you want to add and click the Select folder button. In Windows 10, this would be similar to:
      • C:\Program Files\Adobe\Adobe Media Encoder CC 2019\Adobe Media Encoder.exe

    I did a few others as well.

    Hope this helps!

    Participant
    December 15, 2018

    I have the same issue, I installed 13.0 is also not working. Then, I install the 12.01 is working. Its safe to assume that that problem is in the updated version of Premier Pro. I hope they fix this soon.

    Peru Bob
    Community Expert
    Community Expert
    December 15, 2018

    xxxbrowningxxx  wrote

    I installed 13.0 is also not working.

    Download 13.0.2.

    September 10, 2018

    Hi, the plug-in is for sure gone, I have done all my updates, I need to access my editing files and I can not when using an older version. I have looked into everything, and the newest version of Premiere is still crashing upon loading. Also I don't think its my OS because it was working for me and then suddenly stopped. I did many projects on the newish version already. I have cancelled my subscription but will re-subscripe if this can be resolved. Why don't you have a number for me to speak to tech support? That's insane to me. This is some insanely poor customer service.

    Vidya Sagar
    Adobe Employee
    Adobe Employee
    August 27, 2018

    Hi zacharym26820150,

    Sorry for the trouble. We need more info to analyse the issue.

    What are the system specs(OS, RAM, GPU, CPU)? Are you logged in as an Administrator?

    Have you tried launching the application using a different user in OS?

    Are there any third party plugins installed in the machine?

    Thanks,

    Vidya

    August 29, 2018

    Hi Adobe Staff,

    My OS is High Sierra version 10.13.6.

    2.9 GHZ core i5

    8GB 1600 NHZ DDR3

    Yes I am administrator

    I reinstalled an older version of Premiere and it worked.

    I did put in a third party plugin, but have removed it (I believe) - it was a "Flicker Free" plugin

    After completing my project on an older version of Premiere and deleting the plugin, I tried to upgrade to newest version of Premiere and it's still not working.

    What should I do?

    Thanks.

    Greg @ Caprice
    Inspiring
    December 16, 2018

    Hi, I need this resolved now, I need to access my older project and I can't because of this error. Can you please!!!!! Help me already!!!! You just left me hanging using this old version. Its not my computer as it was fine enough to run your newest versions until a random day when I tried and it didn't work. Am I going to get a rebate considering Im not getting to use the program Im paying for, also, you have the worst customer service I have ever experienced. Do you have contact number!?


    I agree with you 100%! Their "copy and paste" answers are what they consider as customer service and then they don't bother coming up with an answer! It's left up to other users to find the answer!

    They're also very good at blaming third party plug ins and OS for the issues but never admit it's their untested updates that are the issue!

    Hope they fix the issue ASAP but I wouldn't hold my breath! I'm sure their subscription service is in fine working order though!!