Premiere Pro could not find any capable video play modules

Hello everyone, I'm having the same issue... I have a HP Pavilion dv7, with the 6770 series AMD card similar to the original poster. Im assuming its an issue with the switchable graphics card thing. Just purchased CS6 Production Premium and Im eager to edit on Premiere. I have tried almost everything that was suggest previously on this thread that was applicable. I still cannot get the software to work. Any additional ideas?

I am having the same problem now. I was getting the "could not find any capable video play modules" message. I tried solution 1 and 2 provided by Adobe support to no avail. Then I went to BIOS and changed the Switchable Graphics from Dynamic to Fixed. I was able to access the program, but every few minutes Premiere Pro stops working and I get a message saying that my "AMD display driver has stopped responding and has recovered." The preview windows in Premiere then black out and I can't view anything. I have to go to my task manager, end the premiere process and then restart using task manager to get it working again for a few minutes before I have to do it all over again. My graphics card is a Radeon HD 6490M, I have 8gb RAM, and I am on Windows 7 64-bit Premium. Please help.

Hi I had a similar problem with my Vaio VPCCA35FG and I found this solution which worked for me

1. Go to Catalyst Control Center/Graphics Properties

2. Choose Power/Switchable Graphics Method

3. Change from "Select the graphics processor based on application needs." to "Select the graphics processor manually or based on power source."

4. Click Apply, wait for a few screen flashes and you are all set to start Premier Pro CS6

Hello I had a similar problem and I fixed it changing a parameter in the BIOS, as suggested here (same problem for Prelude)

http://helpx.adobe.com/prelude/kb/error---preludevideo-play-modules.html

The steps you need are:

1) restart your computer

2) press F10 to access the BIOS while restarting

3) change the Switchable Graphics from Dynamic to Fixed.

That worked for me.

Roberto

Hey, I found a solution that worked for me!

I'm a long time Adobe Suite user, had CS5.5 on my laptop and everything worked great. Updated to the CS6 suite and everything worked fine except for Premiere Pro 6. I was getting the "Could not find any capable video play modules. Please update your video display drivers" error.

I have a HP Pavilion dv6 (Win 7) with a Intel® Processor Graphics 3000 and AMD Radeon HD 6700M Series Display Adapter.

I tried the tip above to disable the Intel Graphics and and it reverted to the VgaSAVE driver instead of my AMD Radeon. My resolution shrunk down to 1024 but Premiere CS6 now opened without a problem. Working with the low resolution, however, was just not an option.

So I went on the HP website and although Windows said my Intel Graphics 3000 driver was up to date (9/3/11), I found a newer driver (1/21/12). Here's the driver link:

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3231&DwnldID=20841&ProductFamily=Graphics&ProductLine=Laptop+graphics+drivers&ProductProduct=Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics&lang=eng

I installed it, restarted my computer, and now Premiere CS6 opens up with no problems.

Hopefully this helps!

If yours is HP pavillion g4 2002tx and adobe is not treating ur AMD radeon HD 7670m as the primary video card, then go to control panel-->system and security

-->power options-->(look for 'personalization' at bottom left)-->(look for 'display' at bottom left)-->Change display settings-->advanced settings-->go to 'Adapter' tab

Try to disable the Intel Graphics 4000 in the 'Properties' key. Adobe should work then. But might have prob if you need the intel graphics again. but you can always revert your settings using a earlier restore point for windows. Please correct me if there is any wrong and i hope it helps.

http://helpx.adobe.com/prelude/kb/error---preludevideo-play-modules.html

this worked for me after several days with Adobe and HP for HOURS!

There are many different steps you can try to resolve this error.

1) Recreate preferences.

Go to start & type "%appdata%" in the search box & you will see a roaming folder in the search results.

Open the roaming folder & then go to the adobe folder & then the Premiere Pro folder. Inside you will find the 6.0 folder. Right click on that & select rename & change the folder name to "6.0old".

Then try launching Premiere Pro while holding down the shift key while it loads the various components on the splash screen.

(Holding down the shift key refreshes the plugin information)

2) Update the NVIDIA & AMD drivers to the latest version. Do not run the automatic update. Manually go the NVIDIA or AMD website & then look up the latest available graphics drivers for your graphics card & then download & install them.

NVIDIA - http://www.nvidia.com/Download/index.aspx?lang=en-us

AMD - http://support.amd.com/us/gpudownload/Pages/index.aspx

3) Try disabling the startup items & services at some services running in the background could be blocking access to the graphics card for Premiere.

Click on start & type in "msconfig" in the search box & press enter.

It will open the System Configuration utility. Under general>startup selection select the option for selective startup & then uncheck "load startup items".

Go to the "services tab" & make sure to check the option for "hide all microsoft services" (Very Important)

Then click on disable all.

Now go through the list of services that are given & check any of the following adobe services you might find in the list like :

FlexNet Licensing Service

Adobe Switchboard

After checking the above services click on apply>ok>restart.

After restart try to launch Premiere Pro again.

Note : To re enable all your services again open the System Configuration utility again using "msconfig". Under general>startup selection select the option for "normal startup". Click on apply>ok>restart. This will reenable all your services.

4) Try logging in to the hidden administrator account.

Click on start & type "cmd" in the search box. At the top of the windows you will see cmd in the search results. Right click on that & select run as administrator.

It will open the DOS prompt windows.

In that type in "net(space)user(space)administrator(space)/active:yes" & press enter.

You should get the message comand completed successfully.

Close the window & restart your computer. After restart once you get to your login page you will see a new account called administrator. Login to the account & then try to launch Premiere.

For those users for whom the above DOS command does not work might have the administrator account disabled, just try to create a new administrator type user account & then try to launch Premiere in the new user account.

The above steps should solve the problem for atleast NVIDIA card users. For AMD card users it might not solve but I am looking into it & I will post try to post further steps after research.

I downloaded the trial of Premeire Pro CS6 today, and after I launched the application, it said "premiere pro could not find any capable video play modules."

I'm having the same issue and can't figure it out. I have tried too many things to remember and put down!

Here is my computer setup:

HP h8-1080t Quad w/ i7 Quad-Core Processor

Windows 7 Professional

NVIDIA GTX-580 (using driver version 295.73)

24 GBs DDR3 RAM

I have tried using previous driver versions - didn't work

I have tried creating another account on my computer - didn't work

Is there an answer out there? It appears my computer is setup according to Adobe's recommended specs - but I can't get Premiere Pro or Prelude to start. All other programs work great!