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Stephen384591249ysd
Participant
July 6, 2024
Resuelto

Premiere Pro crash error: "Your system has run out of application memory"

  • July 6, 2024
  • 12 respuestas
  • 3094 visualizaciones

I was attempting to open a project file in

Adobe Premiere Pro Version 24.5.0 (Build 57)

 

The project file is saved on:

Skandisk drive

Capacity 4TB

Available 2.09TB

Format ExFAT

 

The source files and the project files live on the same external drive.

 

When I unplug the drive from my editing partners MacBook and plug it in to my Mac mini to work on it. I get the following error before I am able to even view a loaded timeline:

 

"Force Quit Applications

Your system has run out of application memory.

To Avoid problems with your computer quit any applications you are not using."

 

The only application I have open is Adobe Premiere Pro 2024 (not responding) 99.03 GB

 

I was able to use Premiere Pro without it crashing when I was not using the drive.

 

The drive and the project file are not corrupt because they still work on my partners computer

 

My Computer: 

Mac mini Apple M2

Ram: 16GB

GPU

MacOS Ventura 13.5

Storage: 245.11 GB

Available: 187.05 GB

 

My editing partner’s computer

MacBook Pro Apple M2 Max

Ram 32GB

Mac)S Ventura 13.4

Storage: 994.66 GB

Available: 933.64 GB

 

    Mejor respuesta de Carlos Ziade

    Based on RjL's technical reply, try to move the project locally and edit from there.

    12 respuestas

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    Community Expert
    Carlos ZiadeCommunity ExpertRespuesta
    Community Expert
    July 7, 2024

    Based on RjL's technical reply, try to move the project locally and edit from there.

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      July 12, 2024

      Hi @Stephen384591249ysd,

      Thanks for writing the bug report. If the project is working on the more powerful Mac, then that may also be pointing to a performance problem. If you are editing a sequence with large frame-sized footage, like 4K or the duration of the sequence is on the longer side, that can also be a problem having less RAM.

       

      We haven't heard back from you yet, so please let us know if you make any progress on the problem.

       

      I am sorry for the issue.

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      R
      RjL190365
      Legend
      July 6, 2024

      Perhaps it's related to the quality control issues on all recent SanDisk external SSDs? These drives have a habit of failing due to a chip on the drives' circuit boards breaking off. And these drives cannot be properly repaired without wiping out all data.

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