Premiere Pro Crash When Trying to Export, Click on Location

Explorer ,
Jul 22, 2022 Jul 22, 2022

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Hello all!  I've been having this seriously annoying crash every time I go to export a video.  When I click on the file location link, Premiere freezes, and I have to evetually end the program task.  This happens every 2nd or 3rd time I need to export.  Everything else works fine.  I also notice that the tool tip seems to struggle when mouse over the location link.

 

I'm on Windows 11 Home, PP 22.5 (also tried PP22.4) 64GB RAM, M.2 storage, Core i9-9940X, GTX 3090. All other software/firmware is up to date.

 

I noticed that with 22.5 you can actually see the files in the location that you select, allowing you to copy a file name to make it easier when exporting several files with a similar long name.  22.4 only showed the folder.

 

I wonder if anyone else is seeing this, and whether it's a Windows problem.

 

Cheers!

 

Luc

 

 

TOPICS
Crash , Export , Freeze or hang , User interface or workspaces

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Adobe Community Professional , Jul 23, 2022 Jul 23, 2022

Might want to remove the special characters (@) from the path.

Use plain text and underscore if needed.

 

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Adobe Community Professional ,
Jul 23, 2022 Jul 23, 2022

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Might want to remove the special characters (@) from the path.

Use plain text and underscore if needed.

 

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Explorer ,
Jul 31, 2022 Jul 31, 2022

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Thanks for the idea, and it did work.  I hate that it worked, because my company usees @s and #s to denote project folders in our file system, and an overhaul and reorganization at this point would be excessively time consuming.  But the problem seems to have gone away even with file paths with the @S.  It would be tragic if Adobe took away the use of any symbols that are available to the end user.

 

Thanks again!

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Adobe Community Professional ,
Jul 31, 2022 Jul 31, 2022

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Its general advice not to use those special characters. Not only Adobe.

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