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A
AlwaysExisted
Participant
April 6, 2020
Question

Premiere Pro Crashed when I add Footage to the Timeline

  • April 6, 2020
  • 1 reply
  • 240 views

For months now I have not been able to use my Premiere. Everytime I start a new project, when I drag the footage o the timeline, I get this message - and the software crashes. Please help? I have ready the forums and can't find someone who had the same issue I did.

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1 reply

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
April 6, 2020

Try resetting the preferences:
https://community.adobe.com/t5/Premiere-Pro/FAQ-How-to-reset-trash-preferences-in-Premiere-Pro/td-p/8236158

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

 

Also:

https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-question-on-this-forum/td-p/3929027?page=1

    A
    AlwaysExistedAuthor
    Participant
    April 15, 2020

    Thanks! It ended up being that I needed to optimize rendering from memory in the Preferences! 

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