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Inspiring
October 26, 2017
Answered

Premiere Pro crashes when I extend or shorten audio clip

  • October 26, 2017
  • 1 reply
  • 2992 views

Hi Adobe Community,

A new problem has come up for me in the last week or so which is, often when I drag an audio clip to shorten or extend it Premiere just crashes. I get "A serious problem has occurred" error message and the program quits.

Here is a video of what happens:

I was running Premiere CC 2017 and recently updated 2018 to see if that would fix the problem but the problem still occurs.

My computer specs are:

MacBook Pro (Retina, 15-inch, Late 2013)

Mac OS High Sierra 10.13

Processor: 2.6 GHz Intel Core i7

Memory: 16 GB 1600 MHz DDR3

I have tried uninstalling and reinstalling Premiere, updating Premiere, deleting my preferences, clearing the cache, resetting my Adobe folders' read & write permissions.

This is incredibly frustrating so any help would be amazing.

Thank you!

Best,

Jesse

This topic has been closed for replies.
Correct answer JesseMS42

Also running virtually the same system. Is there a need to have more memory in Premiere 18?


So I figured out the problem. Make sure "Composite Preview During Trim" under timeline settings is left unchecked. Once I unchecked it the issue went away. Hope this helps!

1 reply

JesseMS42Author
Inspiring
October 26, 2017

By the way this has happened on multiple projects with multiple files from different sources of audio.

Participant
December 1, 2017

Same issue here -- tried emptying cache -- also tried importing to new sequence.

Participant
December 1, 2017

Also running virtually the same system. Is there a need to have more memory in Premiere 18?