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joshj10
Participant
September 23, 2019
Question

Premiere Pro crashes when I open a project

  • September 23, 2019
  • 4 replies
  • 1024 views

So for some odd reason, opening large Premiere projects crashes Premiere when I try to open it. I don't get any sort of crash report, but after the loading prompt "Locating Media" executes, premiere becomes unresponsize and the workspace is totally blank, requiring me to force quit. This became an issue today, presumably because of an update to Premiere? Help on this issue would be much appreciated!!

 

Update: This is the error report I get in the image attached.

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4 replies

joshj10
joshj10Author
Participant
September 25, 2019

If someone could actually help me resolve this issue I would appreciate it. The file is a big, nearly finished project that has to be done soon!!!!!

September 23, 2019

Make sure you go into the details tab in the Event Viewer. Do you see any entries in the System log at the same time as the crashes appear in the Application log? 

joshj10
joshj10Author
Participant
September 24, 2019
I attached a file called Screenshot 4 that has the details from the crash report.
September 23, 2019

PC? Check the Windows Event Viewer for the crash details

joshj10
joshj10Author
Participant
September 23, 2019
I attached the file with what Windows Event Viewer tells me. Any solution recommendations?
Participating Frequently
September 23, 2019

Hi,

Any third party plugin/effect used in your project? Try importing your project file in a brand new Premiere Pro project.

-KS

joshj10
joshj10Author
Participant
September 23, 2019
I used some plugins for linked After Effects compositions. I tried importing the files into a new premiere project but as soon as "locating media" executed, premiere crashed again.