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derekk16693795
Participant
April 17, 2015
Answered

Premiere pro crashes when moving existing clips around timeline

  • April 17, 2015
  • 17 replies
  • 22002 views

I'm getting incessant crashes when I move clips on my timeline. I can nudge them and I can scrub through. I can double click them and do everything else. But if I click and drag it crashes without fail.

I'm using PPro CC2014 latest update on a MacPro 6,1

6-Core Intel Xeon E5

Memory: 16 GB

AMD FirePro D500

    This topic has been closed for replies.
    Correct answer Kevin-Monahan

    Hello @derekk16693795,

    Is it possible to run an updated version alongside CC2014 to test your issues with? Which version of macOS are you running? I hope we can help.

     

    Thanks,

    Kevin

    17 replies

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity ManagerCorrect answer
    Community Manager
    August 8, 2023

    Hello @derekk16693795,

    Is it possible to run an updated version alongside CC2014 to test your issues with? Which version of macOS are you running? I hope we can help.

     

    Thanks,

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      xxkenji
      xxkenji
      Inspiring
      January 12, 2018

      Try to uninstall the GeForce Experience App. I don't know if it's a coincidence, but seems to be fixed to me.

      Exuberant_inventor0D4E
      Exuberant_inventor0D4E
      Participating Frequently
      June 3, 2016

      I've been having the same issue with:

      - No Morph Cuts

      - No Ins/Outs on clips

      - No AE comps

      - All audio as .wav

      - Clean/Fresh Media Cache

      - Chrome closed/open

      This is a massive problem that needs to be fixed now! I can't edit, period.

        Exuberant_inventor0D4E
        Exuberant_inventor0D4E
        Participating Frequently
        June 3, 2016

        - Tried deleting all markers on timeline as well.

        - Tried inserting clip as opposed to dragging and received this error message along with a crash:

        Event log after crash:

        Kevin-Monahan
        Community Manager
        Kevin-MonahanCommunity Manager
        Community Manager
        June 3, 2016

        Hi,

        - Tried deleting all markers on timeline as well.

        - Tried inserting clip as opposed to dragging and received this error message along with a crash:

        This had been a Mac based issue, historically. It looks as if you have a different issue with your PC. For you case, I would recommend troubleshooting with our agents directly. More info here.

        Thanks,

        Kevin

        Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
        camilledurandEDITOR
        camilledurandEDITOR
        Participant
        May 12, 2016

        I am having a similar issue where whenever I move on my timeline either one or a multitude of clips containing at least a audio clips i moved around using the audio unit, it crashes instantly and all the clips selected while crashing are deleted from the recovery crash version.....

        using Premiere CC2015 and

        i tried versioning my project, but it still crashes and i have no idea (unless over cutting with the original piece of audio that was off beat) of to fix this issue and keep working.

        blahout
        blahout
        Participant
        April 19, 2016

        I am so angry right now...

        I am not able to insert any kind of track. Even if Chrome is on / off. If i use keyboard shortcut, i will end with this error. If i drag it, my cursor freezes but i am able to control play / pause by keyboard spacebar - also mouse scrolling, but not the left / right click. I need to put the track to the video :/

        J
        JTacoma03
        Participant
        May 13, 2016

        Hey everyone,

        So I was having this issue as well, file is native to CC 2015, tried with no chrome browser, tried with no in/out points on source clip - all to no avail.

        I went to  Edit > Preferences > Media and clicked "Clear" in the Media Cache Database box. This seems to have worked (unless it's 100% coincidence), despite the fact that I did NOT have the "Media Cache Database" box checked. It seems that it'll just re-conform the media and it will stop hanging.

        Anyway, not an expert, first post here, but it helped me (so far at least...) so I figured I'd share.

        F
        fletcherg74674355
        Participant
        March 9, 2016

        Kevin, JLan3672's link with a fix worked for me.

        Kevin-Monahan
        Community Manager
        Kevin-MonahanCommunity Manager
        Community Manager
        March 14, 2016

        Yes Fletcher G, thanks. However, yours is the issue with dragging clips TO the Timeline. The OP is having trouble dragging clips IN the Timeline. We do know about your issue. It's fixed in the upcoming version.

        Thanks,
        Kevin

        Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
        A
        AndriaDenton
        Participant
        May 12, 2016

        When is the new version out as I'm having a lot of issues with PP crashing.

        Jian3672
        Jian3672
        Participating Frequently
        January 18, 2016

        Yeah, also AutoSave is not working. Oh, it's turned on, and set perfectly, but even on new projects, it doesn't work. So, I have to manually save EVERY TIME I IMPORT A SINGLE AUDIO OF VIDEO CLIP. This is ridiculous.

        W
        Wedelski
        Inspiring
        January 18, 2016

        I can also confirm that this problem, for which I've been pulling my hair out for half a day, can be resolved by deleting all your morph cuts from the timeline!

        Jian3672
        Jian3672
        Participating Frequently
        January 18, 2016

        Unless you don't use Morph Cuts at all.

        M
        mlediard
        Participant
        November 26, 2015

        This! Morph cuts! This just cost me 3 hours today! Thanks to all the posters here I fixed it.

        N
        nderrico
        Participant
        November 24, 2015

        Are you doing any audio routing?  I had similar issues where after moving or rippling a clip, the project no longer played back until I restarted Premiere Pro. I had audio busses for submixing, and once I removed the busses, everything worked correctly.

        (Running CC15 on Windows 10 with an Nvidia GeForce GT 750M)

        E
        EN_CreativeServices
        Known Participant
        December 7, 2015

        I have no idea, I just reformatted and set up again the problem never reoccurred.

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