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adamsacks
Participant
July 11, 2017
Question

Premiere Pro Crashes when Selecting Text and Video

  • July 11, 2017
  • 8 replies
  • 6929 views

I'm on Mac OS X 10.10.5 and Premiere Pro CC 2017.1.2

Premiere Pro immediately crashes whenever I'm on the timeline and select a video clip and a clip of text created with the new text tool. It happens if I drag to select both, or shift to select one kind when I have the other kind selected, or use select all when my timeline has video and text, or use the Track Select Forward tool when that means it will select video and text,

Anyone else experience this?

    This topic has been closed for replies.

    8 replies

    B
    bluenautica77
    Participant
    March 16, 2021

    Make sure only one layer is selected. I know this might not be your problem but it solved mine. I had two layers selected when I was trying to edit the text and it kept making my software crash. Just thought I would share just in case this is the same reason it might be happening to you. good luck

    David Healy
    David Healy
    Inspiring
    September 25, 2020

    I had the problem of Premiere Pro crashing whenever I tried to edit text about a year ago and it returned a couple of days ago. I get the error message, “Premiere Pro has encountered an error. [../../../Mezzanine/API/Inc/ComponentParamActor/TripleComponentParamActor.h-342]"

    I tried to open Premiere now and got the message, “

    Premiere Pro could not find any capable video play modules, Please update your video display drivers and start again.

    I clicked OK and Premiere crashed”.  

    I switched the Renderer to Mercury Playback Engine Software only and it crashed when I tried to edit some text.

    Any ideas? Just don’t try to edit text in Premiere??!!!?

    J
    joshuaa19091508
    Participant
    May 14, 2020

    Try using basic titles from the essential graphics panel. That's been the only way for me edit simple text without the headache of crashing lately.

     

    I was hoping to find a better solution here.

    It's disappointing that on most Adobe forums barely anything gets solved. Just a bunch of "same problems" in response and "not working"

    hillmanncarr
    hillmanncarr
    Participant
    September 21, 2017

    Can confirm the same behavior. Instant crash ("Sorry, a serious error has occured...) anytime I select a text clip with one or more video clips - lasso and Track Select Forward both. Happens even if renderer is set to software. If I'm lassoing, it happens the instant I "let go" of the lasso. This is a 100% repeatable crash. I've now tested this in two projects with entirely different source materials on widely spaced days.

    I'm still using Legacy Titles without problems.

    subisan
    subisan
    Participant
    October 17, 2017

    Having the same issue. Anytime I have non-legacy titles in my timeline, anywhere, doesn't matter if I'm selecting it or not, it crashes instantly when I select at least 2 clips. Delete the titles, no crashing. Guess y'all jumped the gun on making the working titles "legacy".

    I'm also on the most recent version of PP working on a slightly older OSX:

    Sierra 10.12.3

    Model Name: MacBook Pro

      Model Identifier: MacBookPro13,3

      Processor Name: Intel Core i7

      Processor Speed: 2.9 GHz

      Number of Processors: 1

      Total Number of Cores: 4

      Memory: 16 GB

    Radeon Pro 460 4096 MB

    Intel HD Graphics 530 1536 MB

    A
    aarons77892571
    Participant
    November 21, 2017

    I was experiencing this issue this week for a few hours. I'm on Premiere 2017.1.1 on MacOS. After trying a bunch of things, I ended up figuring out that the issue would only occur in one particular custom workspace. I could replicate the issue exactly as described above every time in that workspace, but could not replicate in any other workspaces. So I trashed that workspace and rebuilt it, and now I'm fine. Sharing in case it's helpful for others who stumble on this thread.

    A
    Anonymous
    August 11, 2017

    anyone ?

    A
    Anonymous
    August 3, 2017

    Hi guys, I have the same issue for the past week don't know where it come from. I think it's involving the police administrator but I have no details on the crash "Premier Pro has stopped running" and that's it. Could you do something on that cause it's very frustrating and that's killing my workflow...

    My conf :

    Windows 10

    Premiere CC2017.1.2

    Suitcase 18.2.4.117 (got some issues too with after effect on the polices cache maybe it come from that i'll try another soft)

    Thanks

    O
    oliverb25836619
    Participating Frequently
    July 29, 2017

    I have the same issue.

    高橋 永
    高橋 永
    Participant
    July 31, 2017

    I reported this issue to Adobe via chat support.

    The supporter said that he would tell this issue to Development Department.

    Vidya Sagar
    Adobe Employee
    Vidya Sagar
    Adobe Employee
    August 1, 2017

    Sorry for the inconvenience. Is there an error message after the crash? Please share us more information related to the system configuration.

    Thanks,

    Vidya.

    Vidya Sagar
    Adobe Employee
    Vidya Sagar
    Adobe Employee
    July 11, 2017

    Hi adamsacks,

    Sorry for the crash issue. It seems like an issue with GPU. Just for a test, change the renderer & test.

    In the Menu bar, File > Project Settings > General > Renderer, change it to Mercury Playback Engine Software only & test.

    Please let us know the status.

    Thanks,

    Vidya

    A
    adamsacksAuthor
    Participant
    July 12, 2017

    Hi Vidya,

    I tried this but unfortunately it still crashes.

    高橋 永
    高橋 永
    Participant
    July 29, 2017

    I have the same issue.

    Interestingly, some files are okey, but others are crashed.

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