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Participant
November 18, 2023
Question

Premiere Pro crashes with total black screen

  • November 18, 2023
  • 3 replies
  • 349 views

I edit on Premiere Pro and i have 2 monitors, i'm editing on the main one and on the other one i have folders opened so i can drug and drop files into premiere, the problem is that at random moments when i drug a file into premiere the pc freezes for some seconds, then it shows a black screen on both monitors, i hear the windows sound of something plugging or unpluging and then when everything is back to normal i have to restart premiere because the palyback is total black, any help here?

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3 replies

Peru Bob
Community Expert
Community Expert
November 20, 2023

Check the monitor cables.

MyerPj
Community Expert
Community Expert
November 20, 2023

Are the files on a local disk or a USB disk, etc...,

Kartika Rawat
Community Manager
Community Manager
November 20, 2023

Hi there!

Sorry about the issue. Please share your system details (OS, CPU, RAM, GPU). Could you check if there's an update available for your GPU driver? Can you try resetting preferences? What happens when you remove the secondary monitor?

 

Let us know. Happy to help.

KR

 

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