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Caleb@Lyons
Known Participant
January 5, 2023
Question

Premiere Pro Crashing Entire OS

  • January 5, 2023
  • 1 reply
  • 2412 views

I've had experiences with Premiere crashing my entire OS before, but usually only once per session. This week it's crashing every few minutes making it unusable. I have already reset all my preferences and cleared the media cache.  I've checked for updates on both the MacOS side and Creative Cloud side and there are non-available.  I don't know what to try next but I cannot use Premiere in its current state.

I will post specs and version numbers below, if anyone else can think of what is going wrong please let me know.

MacBook Pro 13-inch, M2, 2022
16GB RAM
512GB SSD
MacOS Version: 13.1 (22C65)
Adobe Premiere Pro 2023 version 23.1.0 (Build 86)
Adobe Creative Cloud version 5.9.0.373

 

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1 reply

M
Michael Grenadier
Legend
January 5, 2023

There are some basic things to check...    And don't think I'm talking down to you, just hard to tell your level of experience from your post..

I've worked on a variety of macs and windows machines and although never one with an M2 chip and never seen frequent OS crashes, and I would assume that since we're not seeing alot of reports of this problem that it's either a hardware issue with your mac or something wonky with the install.  So reinstalling OS and Premiere is not a bad place to start...

 

Here are a few other ideas

 

Do you have at least 20% free space on your boot drive?  Is your media stored on your boot drive?  Not always recommended but shouldn't be causing these sorts of problems...    

 

Maybe try creating a new user with administrator privileges in your mac system preferences:  users and groups.  And then log in to the new user.   

Do you have any peripherals connected to your macbookpro?

What are your source properties?   pixel dimensions, frame rate and codec are important.  You might tell us what cameras your sources were shot with...

 

Resetting Premiere preferences is a simple and quick troubleshooting step..

 

It's important to approach this systematically.  Post back and let us know if any of this helps.  If not, we can suggest some other things.

 

 

 

C
Caleb@LyonsAuthor
Known Participant
January 5, 2023
  • Do you have at least 20% free space on your boot drive? Is your media stored on your boot drive?
    • I have 386.03 GB available of 494.38 GB and the internal SSD is the only drive I am using. I am pulling the media files from the DropBox application, but they are locally downloaded. ( I can try copying them to another local directory if you think it might help )
  • Maybe try creating a new user with administrator privileges in your mac system preferences: users and groups. And then log in to the new user.
    • I am the only user on the device and have administrative privileges.
  • Do you have any peripherals connected to your macbookpro?
    • I have the Apple USB-C Digital AV Port Multiadapter plugged in with the charger passing through and the HDMI port connected to a MSI G271 monitor ( I had this running at 144hz, the internal Mac display is only at 60hz. At the time of writing this I JUST changed it to see if it helps, haven't tested yet ) 
    • I have pair of Sony XM4 headphones connected via the 3.5mm port
    • I also have a Razer Deathadder V2 Pro connected via Bluetooth
  • What are your source properties?
    • Open Broadcast Software captured footage. Dimensions:L 1920x1080. Codec: Timecode, MPEG-4 AAC, H.264 (these are 30FPS recordings)
    • FL Studio exported .wav files
    • Various PNG files

If there is any additional information I missed please let me know and I can provide it.

C
Caleb@LyonsAuthor
Known Participant
January 6, 2023

as far as I know, OBS does record a constant frame rate, however can't hurt to check mp4's with media info to confirm that they're CFR.    Have you tried creating a new system user?   and tried just working with the laptop screen?  These are simple troubleshooting steps.   And if the crashes are happening frequently, you'll quickly see if either of these solves the problem...  If they do, we can probably figure out a way to proceed...    I've attached a screen grab to show you where you can find the frame rate readout in Media Info


Sorry for the delay. I was performing a few of the tests you had suggested.

Trying it with my standard user with just the internal display still caused crashing.

After copying some (not all) files to the the Shared user folder and copying those to the document folder of a new user, I was able to edit with no crashes, even when reconnecting the second monitor.

I am unsure currently if it's the file location that is the issue, or if there is something corrupt with my user profile.

Additionally, I did verify with MediaInfo that the media files were constant frame rate.

 

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