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Manon231187626723
Participant
October 11, 2023
Question

Premiere Pro crashing on launch

  • October 11, 2023
  • 9 replies
  • 16740 views

Since a few days ago, Premiere Pro has been crashing on launch. It opens to the splash page and then crashes before the full program opens. The specific process it crashes on changes every time. After about 10 seconds, the Error Report window appears, and when I close that window it closes the program. All other processes run completely fine during this time.

 

What I've tried so far:

 

  • Installed latest Windows update
  • Installed latest graphics driver (NVIDIA Studio Driver 537.58)
  • Updated Creative Cloud
  • Uninstalled and reinstalled Premiere Pro (3 times)
  • Updated Premiere Pro (to Premiere Pro 2024 when it became available - issues started before update)
  • Installed previous version of Premiere Pro
  • Cleared media cache
  • Reset preferences
  • Reset plugin loading cache
  • Disabled third-party plugins on launch
  • Moved plugins from their folder on C:
  • Uninstalled any apps I'd installed since Premiere Pro last worked (EA app and Sims 4 if that's helpful)

 

I've also reinstalled (and now updated) After Effects to make sure none of the plug-ins were causing issues there.

 

Not sure what else to do other than take it to a computer repair shop but wanted to post here first to see if anyone had a solution.

 

My computer specs:


Dell XPS 17 9710

NVIDIA GeForce RTX 3060

Processor 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz 2.30 GHz
Installed RAM 64.0 GB (63.7 GB usable)
System type 64-bit operating system, x64-based processor

Edition Windows 11 Home
Version 22H2

 

    9 replies

    E
    Eccentric_mindset7712
    Participant
    December 18, 2024

    Does anyone else have any solutions here? I've tried everything the original poster did and I tried disabling the GPU as someone suggested and that did not work. I literally cannot open Premiere Pro anymore. PP v14 was working.. but 2023, 2024 and 2025 (and beta builds) all crash on open. I backed up my hard drive before removing v14 so I can go back to that if I have to but seems ridiculous anything newer won't even open.

     

    Here are my specs:

    Windows Home Edition 10.0.19045 Build 19045 (64 bit)

    NVIDIA GeForce GTX 1080

    AMD Risen 5 1600 Six-Core Processor, 3593 Mhz

    32 GB RAM

     

    I know some of my components are a bit older but it’s all within the system requirements Adobe lists. When I run the Adobe Creative Cloud Diagnostic app it says there are no compatibility issues.

     

    Any help would be appreciated! I’m running out of things to try!

      mattchristensen
      mattchristensen
      Legend
      December 19, 2024

      @Eccentric_mindset7712 Hold down Shift and then launch Premiere Pro. Do you see the Reset Options Dialog? If you do, try checking the two options "Reset plugin loading cache" and "Disable third-party plugins" then click Continue. Does that work? 

      E
      Eccentric_mindset7712
      Participant
      December 19, 2024

      Hi Matt! Yes I tried this several times without much luck. I ended up doing a clean reinstall of windows (wiping all data) from a recovery boot drive and then re-installed Adobe on the fresh OS and then it worked.... 

        filmsproket
        filmsproket
        Known Participant
        December 19, 2023

        Has anyone figured this out?  I see no resolution to this issue and I'm crashing so much, I can't work.  I can't export, I crash after working for alike ten mintues.  I've reboot my computer like 18 times today.  HELP.

          claaraassis
          claaraassis
          Participant
          February 28, 2024

          Disable Graphics Driver

          Maybe it sounds weird, but this is a working fix and numerous users claim it is the one that resolves their crashing and freezing error on Premiere Pro.

          Here is the process to disable your Graphics Driver on Windows:

          • Right-click on the Windows icon.
          • Choose Device Manager.
             

             

          • Expand Display adapters.
          • Right-click on your Graphics Card.
          • Select Disable device.
             
          • Click on Yes when prompted.
          • Relaunch your project on Adobe.

          Although this procedure seems insufficient, it can solve your crash issue. And when your Premiere Pro starts to work like a charm, you can Enable the Graphics Card once again by navigating through the reverse process.

            P
            Pictabelly
            Participant
            March 22, 2024

            This worked for me, thanks so much!

             

            Peru Bob
            Community Expert
            Peru BobCommunity Expert
            Community Expert
            October 16, 2023

            Did you use the Cleaner Tool?

            https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

            R
            R Tarun
            Participating Frequently
            October 13, 2023

            Moving it to Discussions

            RobotPirateMedia
            RobotPirateMedia
            Known Participant
            October 13, 2023

            I am crashing like CRAZY. It crashes upon opening. It crashes when I'm in the middle of export settings to AME, it crashes if I click on a clip segment to edit the effects. It crashes when I click on a dialogue segment to edit the text. It crashes if I look at it funny. It crashes if I sing it's praises. It crashes before I even turn on my computer. It's now literally the most unstable program I've ever used.

              C
              Cedar D32907348737n
              Participant
              October 15, 2023

              Same here. I have to restart my computer just to export 15 sec o footage. Haven't been able to get any work completed since I updated the software. At first I thought it was my computer and tried everything, but it's only Premiere Pro. Help!

               

                F
                Felix284463599exg
                Known Participant
                October 13, 2023

                same here, crashing and giving me error codes i never had before with premiere. cant work on any project because i jsut crashes without a crash report or freezes my whole computer.

                  F
                  FREEMEN32900905yzhy
                  Participant
                  October 13, 2023

                  Hello! Just woke up with the automatic update to Pr 2024 already done and it keeps crashing while i'm working. after about 1-2 mins, it just suddenly closes. Never got any problem with it, but i guess it needs another update.

                    M
                    Manon231187626723Author
                    Participant
                    October 12, 2023

                    I've sent you a DM with my email

                    mattchristensen
                    mattchristensen
                    Legend
                    October 11, 2023

                    @Manon231187626723 That's very strange, thank you for being so thorough. When it crashes, do you get a dialog to submit your crash to Adobe? If so can you please include your email in the email field and let me know which email that is? I can then search our database for it and maybe learn more from your crash log. Feel free to DM me here on the forums.

                      A
                      alfredog22903986
                      Participant
                      January 9, 2024

                      Same thing is happening to me. I usually run Premiere Pro 2024 on Mac, and it´s mostly perfect, but on Windows 11 is a real nightmare! Only old version 2023 runs 80 percent of the time, but newer files are not compatible. I am desperate.

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