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u84six
Known Participant
February 15, 2021
Question

Premiere Pro crashing on startup after last update (14.9)

  • February 15, 2021
  • 2 replies
  • 2202 views

After the last update (14.9), this app crashes during launch. I'm running Windows 10 (32GB mem, nVidia 1070 GTX, plenty of drive space, Windows is up-to-date). I've checked my nVidia drivers and I have the latest. All my other apps work fine. This is definitely an Premiere Pro issue. I've sent numorous crash reports. I've tried uninstall, reinstalling, and still the same issue.

 

There's one thing that's unique to my system and that's all the vst audio plugins I have. Adobe Premiere will scan these at startup and try to load them. I'm wondering if that's causing an issue. My digital audio workstations load find (I have Ableton Live 10, Studio One 4.6, and FL Studio and all startup fine).

 

Is there a way  I can start Premiere in a "safe mode" kind of thing and bypass 3rd party software? I just want to rule that out. The problem is that it won't even launch. It is a bit random, where it will sometimes make it to the start screen where you can start a new project. But when I do anything like create a new project, try to open one, etc., it will eventually crash.

 

Is there anything I can do to isolate the problem?

    This topic has been closed for replies.

    2 replies

    U
    u84sixAuthor
    Known Participant
    February 15, 2021

    Here's the unfortunate thing I had to do to resolve this problem. I first rolled back to 14.8, still crashed at startup. Rolled back to 14.7, still crashed at startup. Rolled back to 14.6 and now it works.

     

    I'm not really sure what they did that causes incompatibility with my system, but something changed. I haven't changed my system other than Windows updates.

     

    The sad thing is that I won't be able to update the app until I find out the problem. I'm just glad my company pays for Adobe Cloud and it's not coming from my pocket. Otherwise I'd be infuriated and so disappointed with the quality!

    D
    defaultdks23xsduwd3
    Participant
    February 15, 2021

    I have exactly the same issues.

     

     

    On opening this notification occurs. When I send the report, Premiere Pro crashes immediately.

     

    I also deleted Premiere Pro and reinstalled it. I also tried using v14.8 and v14.7, but the problem remained. I also tried the AdobeCreativeCloudCleanerTool, but nothing changed. I updated my Nvidia Driver with a clean installation. Also changed nothing. My PC matches the system requirements totally fine. I can´t use Premiere Pro nothing at all since one week now 😞
    Please anyone help me because I have a project to finish.

     

     

     

    Crash report:

     

    <?xml version="1.0"?>

     

    <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

     

    <crashreport serviceVersion="3.0.2" clientVersion="3.0.2" applicationName="Premiere Pro" applicationVersion="14.9" build="52" source="Windows-Client" crashType="n/a">

     

    <time year="2021" month="2" day="15" hour="21" minute="19" second="23" timeoffset="60" timezone="Mitteleuropäische Zeit"/>

     

    <user guid="c50c23ce-5b60-424b-ada9-f875ae1a1c63"/>

     

    <system platform="Windows 10 Pro" osversion="10.0" osbuild="19042" applicationlanguage="de-de" userlanguage="de-DE" oslanguage="de-DE" ram="40797" machine="Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz" model="Intel64 Family 6 Model 158 Stepping 10" cpuCount="12" cpuType="8664" cpuFreq="2592 MHz"/>

     

    <gpu>

     

    <gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA Quadro T1000" description="NVIDIA Quadro T1000" driverDate="20201022000000.000000-000" driverVersion="27.21.14.5257" videoModeDescription="2560 x 1440 x 4294967296 Farben" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1FB9&#38;SUBSYS_13871025&#38;REV_A1&#92;4&#38;2B569D1A&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>

     

    <gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 630" description="Intel(R) UHD Graphics 630" driverDate="20190528000000.000000-000" driverVersion="26.20.100.6911" videoModeDescription="1920 x 1080 x 4294967296 Farben" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_3E9B&#38;SUBSYS_13971025&#38;REV_00&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>

     

    </gpu>

     

    <crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00000001801E96A4">

     

    <backtrace crashedThread="0">

     

    <thread index="0">

     

    <stackStatement index="0" address="0x00000001801E96A4" symbolname="FE::Run"/>

     

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    <binaryImage start="0x000000005BC70000" end="0x000000005CD33000" path="adobe\AEFilterLumetri.aex"/>

     

    <binaryImage start="0x00007FFE533D0000" end="0x00007FFE5347E000" path="mscms.dll"/>

     

    <binaryImage start="0x00007FFE53290000" end="0x00007FFE532A1000" path="ColorAdapterClient.dll"/>

     

    <binaryImage start="0x00007FFE4E220000" end="0x00007FFE4E916000" path="D3D10Warp.dll"/>

     

    </binaryImageSet>

     

    <dumpType>

     

    Mini

     

    </dumpType>

     

    <hbLogSessionDllStatus>

     

     

     

    </hbLogSessionDllStatus>

     

    </crash>

     

     

     

    </crashreport>

    U
    u84sixAuthor
    Known Participant
    February 15, 2021

    This is what I see in the Windows 10 Event Viewer:

    Faulting application name: Adobe Premiere Pro.exe, version: 14.9.0.52, time stamp: 0x60161c41
    Faulting module name: ntdll.dll, version: 10.0.19041.804, time stamp: 0x4544b4a1
    Exception code: 0xc00000fd
    Fault offset: 0x00000000000197f6
    Faulting process id: 0xc48
    Faulting application start time: 0x01d70342b00e7d7a
    Faulting application path: E:\Adobe Cloud Apps\Adobe Premiere Pro 2020\Adobe Premiere Pro.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: bca71786-fdcd-46c1-9e41-25efd92b09e8
    Faulting package full name:
    Faulting package-relative application ID:

     

    I doubt this will help isolate the problem since this dll is kind of a low level Windows kernal file.

    U
    u84sixAuthor
    Known Participant
    February 15, 2021

    I have a feeling that something might have gotten corrupted because I made it as far as dragging some media into the timeline and then it crashed. After that, it crashes on lauch. I went to User folder and to Adobe Premiere and deleted everthing in the folder as well, hoping that it would delete any corrupted files, but that didn't do the trick. Are there any other cached files I can try deleting?

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