Skip to main content
C
carriea52117792
Participating Frequently
June 19, 2019
Question

Premiere Pro Crashing when trying to export

  • June 19, 2019
  • 5 replies
  • 2410 views

Hope someone can help me here. I downloaded the Premiere Pro 2019 update about a week ago and this is the first time trying to export since then. Not sure if that is related but thought it might be good info.

Here's what's happening: I can open Premiere Pro just fine, all editing functions seem to be fine but when I go to export media, I get a spinning circle for about 30 secs to 1 minute after clicking 'export media' and then the App just shuts down on my computer. I do not get any error codes or windows.

I have tried uninstalling and re-installing the PP 2019 update. I have uninstalled and tried to use Premiere Pro 2018, where the exact same thing happens when trying to export media, I have tried multiple different ways to export media (Menu Bar, Right Click on Sequence, Shortcut Keys) and they all result in the same thing. I have shut my computer on and off multiple times. I have made sure my Graphics card is up to date. Anyone that can give me an idea of what to do to fix this??

Thank you!

This topic has been closed for replies.

5 replies

S
Steven28733831xgvb
Participant
March 6, 2023

So I was having all of the above issues stated by OP and then some in media encoder too. ( versions 22.64 AND 23.2) After a collective 7 hours I final managed to export my measly 1 picture and 5 minute song project into a video by setting the folder that stored my project files into media encoders 'Watch Folders' list, which then automatically exported them in the default settings. My conclusion is that Adobe premiere pro is garbage and jank but it's better than the freemium software you see around.

Hope this helps anyone.

R Neil Haugen
R Neil Haugen
Legend
March 6, 2023

That sounds like either you had a folder that Pr didn't have 'legal' permissions to write into, or you didn't have adequate space on the drive (Pr needs 4-5 times the eventual file size clear while exporting), or you had an odd character (non-alpha or "special" charcter) in the file tree somewhere, or some general permissions issue.

 

Neil

Everyone's mileage always varies ...
S
sarahkc
Participant
May 23, 2020

Did you ever fix this problem? I am having it now and it is driving me crazy.

R Neil Haugen
R Neil Haugen
Legend
May 23, 2020

If you are using the current version and having troubles with H.264 exports, it's a different issue than this thread.

 

In the current release they made major changes to the ability for the hardware to choose multiple processes to do H.264 encodes, and for some machines this bonks.

 

If so ... go to your Preferences/Media tab, and un-check "Enable hardware accelerated ..."

 

 

Neil

Everyone's mileage always varies ...
M
MrMcCamish
Participant
June 20, 2019

I'm having the exact same issue - except for the fact that it worked just fine for me earlier (exact same project, too - NOTHING has changed). No error logs, nothing - and again, literally nothing has been changed from earlier in the day in Premiere.

As soon as I click Export Media (or hit CTRL + M), I just get a spinning circle and it crashes. It's infuriating, and about the millionth problem I've had in the past couple years.

Adobe: Please update with some kind of workaround - or better yet - program an application that works. If Apple can do it, you can, too.

R Neil Haugen
R Neil Haugen
Legend
June 19, 2019

What it the media being used and any effects on the sequence you're trying to export?

And can you create a new project, drop one clip on, and export without trouble?

Neil

Everyone's mileage always varies ...
C
carriea52117792Author
Participating Frequently
June 19, 2019

Media being used is actually just 7 JPEG Photos. This was supposed to be a real quick and short video slideshow of sorts for Instagram. Total video length was approx. 10 ish seconds. No Audio. Some Crossfade transitions and 1 wipe transition. No color, titles, or additional effects on anything.

I did try just putting two of the photos side by side on a completely new project and exporting it and the same thing happened upon trying, Premiere Pro just shut down.

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity Manager
Community Manager
June 19, 2019

Do you have space on the destination drive to export the footage? How much space is left?

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
June 19, 2019

More information needed for someone to help... please click below and provide the requested information

-Troubleshooting https://forums.adobe.com/thread/2261475

-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

C
carriea52117792Author
Participating Frequently
June 19, 2019

Seems to be happening on both Premiere Pro 2019 (most recent version) & 2018. Do not have exact version numbers as I cannot access them at the moment

Recent updates have been installed. I also tried to uninstall and reinstall updates as I suspect that is when the problems started happening.

Windows 10 v.1903

Getting no error messages when App shuts down.

I was trying to export media when the crash happened.

Source footage: Just jpgs (7 total), no moving video at all.

Yes, I have used this same media type before with no problems

Did you update your project from one major version of Premiere Pro to the next, and then saw problems in the project?

No I was currently having problems. Then I uninstalled PP 2019 and used PP 2018 to re-create the video. Still did not export. So then I re-installed PP2019 and converted project over to newer version, same problem, still would not export.

Do not have all the details in front of me for my computer hardware, but I do know that I have run much crazier and large edit intensive projects without a problem. Absolutely nothing has changed on my computer from when the program was working until now.

I am using 'Mercury Playback Engine Software Only', and have been since I first started using Adobe on this computer a couple years ago.

No other software running, except for maybe a third party antivirus. I did also try to disable this and eport media again to see if it was causing any problems. Did not fix it.

No third party effects or codecs installed.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices