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Premiere Pro Crashing

Community Beginner ,
Oct 22, 2021 Oct 22, 2021

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Premiere Pro randomly crashing and closing. No error message displayed from Premiere prior to application being force closed by Windows. Event Viewer details for application error and PC/graphics driver details below.

 

System Information

OS: Windows 10 Pro 10.0.19042
PC: Dell XPS 15 9500
CPU: i9-10885H 2.40GHz

Graphics:

       Intel UHD 27.20.100.9749

      NVIDIA Geforce GTX 1650 Ti 30.0.14.7212

 


Application Error
Faulting application name: Adobe Premiere Pro.exe, version: 15.4.1.6, time stamp: 0x610dd418
Faulting module name: igdrcl64.dll, version: 23.20.100.9749, time stamp: 0x60d4cf8f
Exception code: 0xc0000409
Fault offset: 0x00000000002a9ea9
Faulting process id: 0x5e2c
Faulting application start time: 0x01d7c772cda48725
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro 2021\Adobe Premiere Pro.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_cf2a6988eeddf859\igdrcl64.dll
Report Id: e3f06132-3ba6-4dec-a571-9f5500967c04
Faulting package full name:
Faulting package-relative application ID:

TOPICS
Crash, Error or problem, Freeze or hang, Hardware or GPU, Performance

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correct answers 1 Correct answer

Community Beginner , Oct 25, 2021 Oct 25, 2021
Intel Graphics ad all other drivers are up to date. I believe it was an issue with the render settings being set to OpenCL instead of CUDA

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Community Beginner ,
Oct 22, 2021 Oct 22, 2021

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It is an issue with Premiere and igdrcl64.dll, which is part of the Intel UHD Graphics Driver 23.20.100.9749.

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Adobe Community Professional ,
Oct 22, 2021 Oct 22, 2021

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Try updating the Intel graphics.

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Community Beginner ,
Oct 25, 2021 Oct 25, 2021

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Intel Graphics ad all other drivers are up to date. I believe it was an issue with the render settings being set to OpenCL instead of CUDA

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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