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Participant
October 22, 2021
Answered

Premiere Pro Crashing

  • October 22, 2021
  • 2 replies
  • 1794 views

Premiere Pro randomly crashing and closing. No error message displayed from Premiere prior to application being force closed by Windows. Event Viewer details for application error and PC/graphics driver details below.

 

System Information

OS: Windows 10 Pro 10.0.19042
PC: Dell XPS 15 9500
CPU: i9-10885H 2.40GHz

Graphics:

       Intel UHD 27.20.100.9749

      NVIDIA Geforce GTX 1650 Ti 30.0.14.7212

 


Application Error
Faulting application name: Adobe Premiere Pro.exe, version: 15.4.1.6, time stamp: 0x610dd418
Faulting module name: igdrcl64.dll, version: 23.20.100.9749, time stamp: 0x60d4cf8f
Exception code: 0xc0000409
Fault offset: 0x00000000002a9ea9
Faulting process id: 0x5e2c
Faulting application start time: 0x01d7c772cda48725
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro 2021\Adobe Premiere Pro.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_cf2a6988eeddf859\igdrcl64.dll
Report Id: e3f06132-3ba6-4dec-a571-9f5500967c04
Faulting package full name:
Faulting package-relative application ID:

This topic has been closed for replies.
Correct answer ItsBrusky

Intel Graphics ad all other drivers are up to date. I believe it was an issue with the render settings being set to OpenCL instead of CUDA

2 replies

Peru Bob
Community Expert
Community Expert
October 22, 2021

Try updating the Intel graphics.

ItsBruskyAuthorCorrect answer
Participant
October 25, 2021

Intel Graphics ad all other drivers are up to date. I believe it was an issue with the render settings being set to OpenCL instead of CUDA

ItsBruskyAuthor
Participant
October 22, 2021

It is an issue with Premiere and igdrcl64.dll, which is part of the Intel UHD Graphics Driver 23.20.100.9749.