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RobertHorn2012
Participant
September 6, 2012
Resuelto

Premiere Pro CS6 importing .mp4 = "The file has no audio or video streams."

  • September 6, 2012
  • 11 respuestas
  • 92218 visualizaciones

Hi,

When I import an MP4 clip into Adobe Premiere Pro CS6, I get the following message:

"File Import Failure

151_0010_01.mp4

Error Message

The file has no audio or video streams."

I have the latest Quicktime, and I have reinstalled Premiere Pro CS6 a few times already.  If anyone knows a fix for this, I would greatly appreciate it.  My system and clip info are found below.  Thank you, Robert.

OPERATING SYSTEM

Win 7 Ultimate 64bit

CLIP INFO

Complete name                         \BPAV\CLPR\151_0009_01\151_0009_01.MP4

Format                                   : MPEG-4

Commercial name                    : XDCAM EX 35

Format profile                         : Base Media / Version 2

Codec ID                                : mp42

File size                                : 1.76 GiB

Duration                                 : 7mn 5s

Overall bit rate mode                 : Variable

Overall bit rate                         : 35.6 Mbps

Encoded date                             : UTC 2009-07-19 04:22:10

Tagged date                              : UTC 2009-07-19 04:22:10

Video

ID                                       : 1

Format                                   : MPEG Video

Commercial name                          : XDCAM EX 35

Format version                           : Version 2

Format profile                           : Main@High

Format settings, BVOP                    : Yes

Format settings, Matrix                  : Custom

Format settings, GOP                     : M=3, N=15

Codec ID                                 : 61

Duration                                 : 7mn 5s

Bit rate mode                            : Variable

Bit rate                                 : 34.0 Mbps

Maximum bit rate                         : 35.0 Mbps

Width                                    : 1 280 pixels

Height                                   : 720 pixels

Display aspect ratio                     : 16:9

Frame rate mode                          : Constant

Frame rate                               : 29.970 fps

Color space                              : YUV

Chroma subsampling                       : 4:2:0

Bit depth                                : 8 bits

Scan type                                : Progressive

Compression mode                         : Lossy

Bits/(Pixel*Frame)                       : 1.231

Stream size                              : 1.68 GiB (96%)

Language                                 : English

Encoded date                             : UTC 2009-07-19 04:22:10

Tagged date                              : UTC 2009-07-19 04:22:10

Color primaries                          : BT.709

Transfer characteristics                 : BT.709

Matrix coefficients                      : BT.709

Audio

ID                                       : 2

Format                                   : PCM

Format settings, Endianness              : Big

Format settings, Sign                    : Signed

Codec ID                                 : twos

Duration                                 : 7mn 5s

Bit rate mode                            : Constant

Bit rate                                 : 1 536 Kbps

Channel(s)                               : 2 channels

Sampling rate                            : 48.0 KHz

Bit depth                                : 16 bits

Stream size                              : 77.9 MiB (4%)

Language                                 : English

Encoded date                             : UTC 2009-07-19 04:22:10

Tagged date                              : UTC 2009-07-19 04:22:10

Este tema ha sido cerrado para respuestas.
Mejor respuesta de Miguel_Chavez

DELETE files inside "Media Cache Files" and "Media Cache"

11 respuestas

C
cameronc67179511
Participant
November 10, 2016

Thankyou! Heart attack over, delete the media cache files! - for windows it's in %appdata%\adobe\common

B
Baksteen_Production
Participant
April 13, 2016

change file to .M4V

J
johanndj
Participating Frequently
April 18, 2016

Installing Quicktime solved my problem

P
PetaBreadJohn
Participant
February 5, 2016

I almost shit bricks when my animations went offline, and couldn't link them back to their original files.  Especially since I had to deliver final files to client by EOD.  Thankfully this helped.  I cleaned my cache, restarted the computer, and I was able to relink my media.  There seems to be too many major problems rising with the latest premiere cc 2015 on the new mac OS, El Capitan.  I'm switching to final cut x as soon as I'm finished this project.

    M
    masopias
    Participant
    April 29, 2015

    Hi, I have the same problem. Then I use Encoder and after this the encoded file import withou problem.

    P
    PeterKMayer
    Participating Frequently
    May 22, 2015

    Make sure you have quick time installed if you've reconfigured your pc.worked for me!

      A
      Alain Glico
      Participant
      December 21, 2015

      Installing QuickTime worked for me! Thanks :-)

      R
      radekradecki
      Participant
      March 19, 2015

      number 5 solution works for me :DELETE files inside "Media Cache Files" and "Media Cache" just restart premiere pro

      bobh2718820
      bobh2718820
      Participant
      April 19, 2015

      How to do you delete those?

      mp4 files import error
      mp4 files import error
      Participant
      November 21, 2014

      Here is a thing we found to work for file based footage of DVDPROHD 1080i60  . We used Adobe Media recorder CS5 that would able to accept and then recode the original mp4 files. It might be a rather lengthy procedure (depending on how fast is your computer and how much footage you have)  but if you could not find other solution that at least would output for you files that you could import into Adobe CS6 and start working.

      Best of luck

      Baruch Schwartz

      S
      shak999999999
      Participant
      May 7, 2013

      Hey, I have recently had the exact same problem. ANY solutions????

      Ps. Something I did notice was that my friend was able to import the files fine (using a Mac) and I'm a PC user.... 

      E
      excited_Genie16B8
      Legend
      May 7, 2013

      ANY solutions????

      Posts 2, 4 and 5 offered possibilities.  Have you tried any of them?

      skilesbot
      skilesbot
      Participant
      October 24, 2014

      #5 worked for me. I deleted the media cache files and all worked fine again. 

      _
      __00lie
      Participant
      February 7, 2013

      I encountered a similar problem.  I had quicktime files that would play in the quicktime player from the desktop, but wouldn't import the files "the file has no audio or video streams".  I had just reinstalled quicktime, and Premier with no change.  Finally realized that we had Barracuda protection that was at fault.  It was preventing communication to the quicktime codec and thus Premier could not interpret the footage.  Another symptom, I would also launch After Effects and it would tell me that quicktime wasn't installed.

      I solved this by uninstalling Barracuda.  We reported the fault to Barracuda, and have not seen any change in the software. 

      M
      Miguel_ChavezRespuesta
      Participant
      March 6, 2013

      DELETE files inside "Media Cache Files" and "Media Cache"

        John T Smith
        Community Expert
        John T SmithCommunity Expert
        Community Expert
        September 6, 2012

        Here is the LONG discussion I "sort-of" remembered http://forums.adobe.com/thread/1009064?tstart=0

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