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calebbarkermedia
Participant
June 10, 2013
Answered

Premiere Pro CS6 not locating media, freezing

  • June 10, 2013
  • 17 replies
  • 24280 views

For the last couple of days, Premiere Pro on my laptop (15" Apple Retina MacBook Pro, 12gb ram, 2.7GHz i7 - USB 3.0 Lacie drive) has been having trouble locating media. When I open a project, the "Locating Media" diologe shows the progress bar start moving, then stop and not move again. Hitting "Cancel" makes the pinwheel of patience come up. When I use the "Command + Option + ESC" command, Premiere Pro CS6 is not shown as "Not Responding". Force quitting the app and restarting the computer doesn't do anything to change this behavior.

Would appreciate any guidence on how to remedy this.

    This topic has been closed for replies.
    Correct answer Kevin-Monahan

    Hi CalebBarker,

    Since you have not returned to the thread, I'll assume that you eventually got your issue solved. My feeling is that you may have a corrupted project or corrupt media. Let us know if you have any insight. Thanks.

    • For others on this thread, see if you can begin a new project, import the same media, close, then reopen the project. If you can do that, but you can't do it with your current project, you've got a corrupt project—seek out a backup or autosave of your project.
    • If the media doesn't import to the new project, then your media might have some issues preventing it from being imported or reconnected to.
    • Media not being detected can also be related to you not having permissions to use certain MPEG codecs unless you have activated Premiere Pro properly.

    Activate and deactivate Adobe products

    For anyone else having this issue, please create a new post.

    Thanks,
    Kevin

    17 replies

    Show previous replies
    A
    Andrey22
    Participant
    December 16, 2014

    i am having the same issue.

    L
    Livlarsen
    Participant
    November 20, 2014

    This is happening to me too right now and it's extremely frustrating. Has anyone had any success? I saw the option above about creating a new project, but I'm fairly new to Premiere and don't think that I have the skill-set to do what the above person mentioned...So if anyone found another solution to this problem, PLEASE help me!

    A
    AndyMiriani
    Participant
    November 20, 2014

    I ended up deleting all my preview (render) files from the project.  I restarted premiere, and when it hit LOADING MEDIA I hit cancel - it came up in a minute or two.  I think this occurs when some corupt render file is created during a crash?

    A
    AndyMiriani
    Participant
    November 18, 2014

    Anything on this yet?  I am dead in the water.

    Skojo
    Skojo
    Participant
    November 18, 2014

    I don't know if this is helpful for you. What I ended up doing is instead of trying to open the project that kept crashing and trying to load the media, I just opened Premiere and created a new project.  From the new project I went to File>Import and selected to import the project that was giving me problems.  It then gives you the option to pull in all sequences or put a check mark next to the sequences you would like to pull in.  This worked for me, it pulled in all my sequences from that project as well as the associated footage and I was able to complete my project and haven't had this issue since.  One word of advice when importing there is a checkbox asking if you would like to import them into folders or not.  I would select not to bring them in in folders, it names the folders weird and makes it very difficult to locate anything.  I hope this was helpful!

      A
      AndyMiriani
      Participant
      November 19, 2014

      I was about to try that very thing when my project opened. I deleted all the render files then loaded project but hit cancel when it stalled on loading media and to my surprise it opened. My guess is a render was corrupted when premiere crashed initially.

      Sent from my iPod

      Skojo
      Skojo
      Participant
      November 6, 2014

      i am having the same issue.  I am on a PC files are on a WD hard drive USB 3.0 . I don't even get the progress bar showing for me.  It just comes up with the wording saying that it is locating media then just lands on a black screen frozen.  I am using CC 2014

        C
        ChynnaRay
        Participant
        November 2, 2014

        Someone is NOT paying attention to this forum.  I am having the same issue and I am not very happy.  Premiere Pro CC ...progress bar halts about an 1/8th of the way when I hit cancel the spinning wheel happens and about 20 files come up which are not located...I then locate them and proceed editing.  BUT NOW, when last trying to open same thing happened with locating media progress bar halting....then I hit cancel...which prompted the page which shows unlocated files then I hit cancel and now the entire project will not open.  WTH!  Someone please address this issue...obviously with 1820 Views something is up!

          T
          tindelvideo
          Participant
          August 19, 2014

          Same problem here also on a Mac Creative Cloud version.  Old project created in CS6 not sure if that makes a difference.

          How long has people been waiting for it to eventually clear - I've tried 20 minutes!

          rldeutsch
          rldeutsch
          Participant
          August 19, 2014

          I have left it to go out to dinner and returned 2 hours later with no progress. The HD was still churning but the progress meter was stuck.

          My project was created with CC.

          A
          Community Expert
          anythingwilldoCommunity Expert
          Community Expert
          October 31, 2013

          Did you ever work this out?

          I'm having the same issue, except if I leave it long enough it eventually moves to the next stage where it starts asking for missing files.

          It's worth mentioning that I haven't moved any files from their original location but starting a few days ago Premiere can't find them anymore, I always have to relink them manually whenever I open the project.

          I am a Community Expert for Adobe
            G
            goonch92
            Participating Frequently
            November 8, 2013

            Same problem. I may have recently moved my files to my NAS but still I should be able to open the file. it just keeps trying to locate the media... LET ME DO THIS FOR YOU PREMIRE! before this it couldn't find the scratch disk and created a new one in the default location. other project files will open fine that have media conected, but not this one. and I REALLY NEED IT.

            Please look into this Adobe, id say its a bug.

            G
            goonch92
            Participating Frequently
            November 8, 2013

            I should add i'm using CC

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