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Premiere Pro CS6 Project Manager gives error & will not manage project - OS X Lion 10.7.5

Forum|Forum|13 years ago
November 12, 2012
23 replies
35711 views

Premiere CS6 project manager reports an error and will not manage my project. I have tried several times with both "Create New Trimmed Project" and " Collect Files and Copy to New Location". I have also tried to manage the project with options checked and unchecked (Include Preview Files, Include Audio Conform Files, Rename Media Files to Match Clip Names). Every time I try to manage the project, the process takes a few hours and then gives an error asking me to try again.

The project is 90 minutes long and uses multiple footage formats:

Sony FS100

Sony NEX7

Sony NEX-5n

Canon C300

Canon 5DmkII

Panazonic HVX200

My computer is:

Processor 2 x 2.66 GHz 6-Core Intel Xeon

Memory 12 GB 1333 MHz DDR3

Graphics ATI Radeon HD 5770 1024 MB

Software Mac OS X Lion 10.7.5 (11G63)

Is this a bug, or are there specific things I can do to troubleshoot the problem? I have read of issues with AVCHD. I have confirmed all of my AVCHD folders are intact. Any other Ideas?

THANKS!

This topic has been closed for replies.

Correct answer Kevin-Monahan

Hi Athenikos,

This is an older thread, but to wrap things up, the Project Manager has been completely rebuilt in Premiere Pro CC 2014. It should function without errors, but if you are still experiencing issues, please file a bug here: http://adobe.ly/ReportBug

Thanks,

Kevin

Show previous replies

F

Filmhooligan8

Participant

Also having the same issue. Just upgraded to CS6, running OSX 10.8.2. The project has 2TB worth of video and stills, and Project Manager will run for ~2 hours and then give the "Unknown Error Occured, please save your project and then try again." This has happened 3 times now. Attempting to manage 10 sequences, which have 3 streams of 1080 Pro Res LT, but XDCAM footage that is imported, but not used in the timeline. When I Calculate the size, it actually increases the resulting project size by ~500GB.

Has anyone had any luck in figuring out this problem?

Justin

J

JimmyFunGuy9

Participant

Wow, I just got back from NAB 2013 and met with the Adobe staffers and told me to simply use the Project Manager+Collect Files so I can move my project to a bigger and faster machine to complete the task. Like the others in this section, here, I cannot copy the files manually one by one as it is nearly an hour long, with numerous files and formats. I get the same errors as the other posters and I'm told to try again. What???? This is a feature? We need a fix now. It worked fine in Final Cut Pro and I am not going to start all over and cut this on FCP 7. I came back from NAB ready to finish this task and that simple commnad craps out? I do realize that a small minority of users actually write in. I guess this is ready for a recall. Fix this!

M

Mathias - Troika

Participant

Adobe definately need to fix this promtly. The Project Management function is absolutly crucial for pro workflows! And Canon MXF is a widely used format. Adobe - you got a fix it!

A

Anonymous

I too am having this problem. I have a 45 min project and have tried 5 times to media manage. It always fails and kills the program. I'm using Sony XDEX .mp4 files mainly with some ProRes files as well. Also some GoPro video. I also used to use FCP and this is a must in my workflow. If there is a fix, I would love to find out as much as you! Hopefully they will find a fox for this. I intend on calling them Monday morning to get a human to see the problem with me.

Good luck!

E

excited_Genie16B8

Legend

Honestly, I'd advise you to skip this feature. File management is best done using a proper File Manager (like Finder), not an NLE.

A

AthentikosAuthor

Participating Frequently

1. Is there a better way to use the finder than to select each file and choose "reveal in finder" and then manually copy each file? This is a feature length documentary with 5 TB / 485 hours of source footage edited down to 90 minutes.

2. Is there a way to parse an exported XML file to disply just the file paths of all the files used in the project? Then I could use automator to copy the files.

THANKS!

Kevin-Monahan

Community Manager

Kevin,

I'm not trimming the project files. I am only trying to copy the files used to a new location. I have created 2 new project and imported the sequence from the old project that I need to manage. I tried to manage the project several times with no success. I stripped the project of subtitles and the project management went further before it crashed, but it still ended up reporting the same error message:

"An unknown error occurred during the Project manager operation. Please save your project and retry the operation."

Is this issue something that Adobe is working to fix? If so, can you provide an eta of the fix?

Thanks for your help,

Scott

I did a Collect and Copy function for a number of different projects and footage types and the Project Manager seems to be working fine for that. Again, it won't trim Long GOP footage, but should be able to manage it otherwise. You might try it on clips using a different codec to see if the functionality of the Project Manager is broken or the footage is the problem.

If you are still having trouble, please file a bug report: http://www.adobe.com/go/wish

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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