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Premiere pro export keeps cutting

Forum|Forum|4 years ago
June 20, 2021
5 replies
2245 views

Hello everyone,

I am trying to export a video I made in Premiere Pro, however, when I try to play the video once exported, it keeps "cutting", every time at the same moment, no matter what video player I use (I even put it on my iPhone, I get the same problem).

When I am working on the video in Premiere Pro, I don't have any problem playing the video...

I tried many different format, framerates, tried to change hardware encoding to software encoding, nothing seems to be working.

You can see in the videos attached what I mean by "cutting". I've also attached the playback in Premiere Pro.

Thank you in advance for your help!

DJI_0033.zip

Premiere_Pro_playback.zip

This topic has been closed for replies.

Correct answer MyerPj

Maybe try an export at 29.97 fps?

Christian.Z

Community Expert

where are you exporting to? maybe its a drive issue?

Tina_Irvine

Community Expert

Hi @Christian.Z! I was exporting to NAS. I'm not sure why it does this with video formats, but it's happened the odd time. I wanted to throw this trouble-shooting tip out here in case anyone else runs into a similar situation 🙂

Tina_Irvine

Community Expert

This is an old post, but I've just come across this problem when exporting from Premier Pro (and Photoshop) where both my video and audio cut off. For anyone running into this issue and exporting to a server, try exporting to your desktop instead. This solved the issue for me.

MyerPj

Community Expert

You can use the free MediaInfo program to get info on your clips (both a typical clip and the exported clip). Get the program from the link below and using the 'Tree' view post a screenshot of your clips info: https://mediaarea.net/en/MediaInfo/Download

Richard van den Boogaard

Community Expert

Please share your sequence settings and export dialog settings.

M

Maxime5C46Author

Participating Frequently

Please find below sequence settings and export dialog settings.

MyerPj

Correct answer

Community Expert

Maybe try an export at 29.97 fps?

M

Maxime5C46Author

Participating Frequently

Here are Youtube links for the videos:

Export: https://www.youtube.com/watch?v=idU86Ccf-z4

Premiere Pro Playback: https://www.youtube.com/watch?v=g9WVesW22iQ

As you can see, two videos work just fine in the export, however they have the exact same effect on them and the source is in the exact same format as the others, I don't understand why these work fine...

Ann Bens

Community Expert

Post comp specs. Your machine might not be able to handle the drone footage also,

If the footage is variable framerate convert to constant framerate with Handbrake before bringing into Premiere.

Converting videos with Handbrake - YouTube

M

Maxime5C46Author

Participating Frequently

Hello Ann,

Thank you for your answer.

I know my machine is able to handle the drone footage without any problem, I can play the videos in video players and in Premiere Pro without any problem. Furthermore, I was able to do some video editing of my drone footages on previous versions of Premiere Pro.

Here is my config:

16Gb RAM

Intel i7-9700 3.00GHz

Nvidia GeForce RTX 2060

As I said, I never had any problems previously working with drone footages and I already worked on some that are in this video. I also checked the framerate and it is a constant framerate.

Do you have any other idea by any chance?

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