Premiere Pro File Import Failure

Forum|Forum|2 years ago
September 13, 2023
1 reply
716 views

Hi all,

I´m trying to import my files (Wave sound), which i´ve used before, but now I get the error: File Import Failure - We were unable to open the file on disk.

I have the new version 23.6
Working on a PC - DELL
I restarted the program

Tried relocating the file
I cleared media cache files
I tried switching to Mercury Playback Engine Software Only

Tried switching off H264/HEVC hardware accelerated decoding

Nothing works.

Anyone have an idea what I could do from here? Thanks

Import

This topic has been closed for replies.

Ann Bens

Community Expert

The file is buried very deep in a folder structure.

Might want to change that.

S

Sofie260173721r54Author

New Participant

Sorry, I´m very new in the program, but why does that matter?

Peru Bob

Community Expert

I don't know the reason it might matter, but do as Ann Bens suggests and move it closer to the root of the drive and see if that fixes it.

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