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C
CanDo333
Participant
April 16, 2022
Question

Premiere Pro force shuts down the entire computer at startup

  • April 16, 2022
  • 3 replies
  • 3486 views

I'm using Macbook pro and running Bootcamp with Windows 10 operating system (specs: MBP 2020, 2.3GHz, Core i7, 16GB RAM)

 

Starting today, every time I start Premiere Pro (or Rush), the entire computer shuts down. This happens at the loading splash screen. This only happens on Windows side, the programs work fine on Mac O/S. When I boot to Mac, I see an error that the computer was shut down unexpectedly and the following error:

panic(cpu 0 caller 0xfffffff01526a04c): "Digital Mic::allocateBuffers attempting to release/re-allocate DMA buffer while DMA is streaming." @AppleARMDMAAudioDevice.cpp:1607
Debugger message: panic
Memory ID: 0x6
OS release type: User
OS version: 19P744
macOS version: Not set

I found this post in Apple support which says it's a memory issue related: https://discussions.apple.com/thread/252446847

The only major update I recently did was Windows 10  21H2.

Things I tried so far:

  • Uninstalled Premiere/Rush > rebooted > reinstalled the latest versions > still crashes
  • Uninstalled > rebooted > installed older versions of Premiere/Rush > still crashes
  • Uninstalled the latest Windows update (21H2) > rebooted >  still crashes


Photoshop and other Adobe apps work fine, it's just Premiere and Rush. I'm at a loss. What else can I do besides re-installing the entire Bootcamp?


Thanks.

3 replies

家
家禾35108634i719
Participant
February 1, 2024

I had the same problem as yours.

After I plugged external audio devices, I solved this issue. That's could be BootCamp audio Drivers problem I thought.

External audio devices: 3.5 mm earphones or USB audio device.

My MacBook Pro is 2018, 13 inch.

BootCamp on Windows 11.

    A
    alexo40682695
    Participant
    April 29, 2024

    Thank you man! That's helped me 

    A
    Andy 1968
    Inspiring
    April 16, 2022

    My Windows 10 system has some issues as seen in the video below. My screens have gone black and then my computer reboots. I admit the problem could be a Windows update but I think Adobe is to blame. For the past two weeks I have been using my backup computer. I will wipe and reload Windows soon and download my programs from the Adobe CC.

    https://www.youtube.com/watch?v=CyFu9vhOuHI&t=4s

    C
    Clemens5EB6
    Known Participant
    June 15, 2022

    @Jeff Bellune 

    I do not agree with your comparison.... CanDo333 had clearly stated that he is using a MBP with an I7 (like me) and NO M1/apple silicon. As well he wrote in the first line that he installed Windows as BOOTCAMP and not as an emulation (exactly like me) ....
    and run into exactly the same crash/reboot at starting whatever version of PremierePro.

     

    So , the idea of several stacked APIs ist totally misleading , because an installation of Windows/Bootcamp is a complete native and clean installation on a semi modified Intel-hardware. There is absolutely no emulation , only that "bootcamp-bootmanager"....in case using dual-boot, else, one could simply install windows natively on a mac (Intel).
    Rosetta is, a well, totally misleading , because that is only involved in case of OSX (Silicon emulation for OSX Intel-Code).... it has nothing to do with Windows ....only OSX.

    So what is really the case .... I ran axactly into the same problem .... and yes , we need to have both versions WIN/OSX installed ON 1 Machine .... for maintaining a large scale environment.....
    I am not sure what solved my problem, but there definitely was no update whatsoever taking place (no windows , no adobe )... I watched it very carefully .
    BUT : As soon as I had connected an exernal mouse to the MacBookPro (TouchPadVersion) , the problem was gone..... since then I can start PremierePro CC21/CC22 on Bootcamp-Windows without any problem.....

    maybe it helps ....

    A
    Andy 1968
    Inspiring
    June 15, 2022

    I did a Windows wipe and reload and now my screens do not go black nor does the system reboot. Premiere Pro still has some issues. performance issues. I don't know if a wipe and reload of OS X would work or not. 

    Jeff Bellune
    Jeff Bellune
    Legend
    April 16, 2022

    Hopefully this will work under Bootcamp:

    1. Launch Pr from a shortcut (Dock, Launchpad, Desktop) while holding down the Shift+Opt keys.  Opt resets prefs and Shift clears plugin cache.
    2. Keep the keys pressed until the main program window appears.
    3. Before trying to open any project or starting a new one, go to Preferences>Media Cache and delete *all* your media cache files.
    4. Now try opening a project or starting a new one.
    C
    CanDo333Author
    Participant
    April 16, 2022

    Thanks for the reply. Tried that, it gave me a prompt "are you sure you want to reset the preferences?" > I hit yes, but sadly the same issue.

     

    I shot a quick video of the problem with my phone, see below. Not sure if it helps, if you listen with the sound, you'll hear the fan rev up at the end as it crashes.


    https://imgur.com/a/v9Sl8Gy

      Jeff Bellune
      Jeff Bellune
      Legend
      April 16, 2022

      Try it with no external monitor connected, just for troubleshooting info. 
      How far into the startup under Bootcamp do you get?

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