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Participant
June 19, 2025
Question

Premiere Pro freezes upon launch with the circular disc rotating

  • June 19, 2025
  • 1 reply
  • 141 views

Hi! I have been have trouble with Premiere Pro 2025 lately where the application freezes on the window with the artwork display and the rainbow disc keeps rotating. The issue has been persistent over the past couple of days. Tried launching the application in Safe Mode, during which the Delete Media Cache progress bar remains frozen. I use a Macbook Pro and the system is up to date. Also, have tried uninstalling and re-installing the application, installing an older version of the application, restarting the system etc., but have not been able to access the application. How do I proceed ahead, requeest for your insight into troubleshooting the issue.

1 reply

IanB_360
Community Manager
Community Manager
June 19, 2025

Hi @Naveen_P0410 

and welcome to the Premiere Pro Forum community.  Thank you for taking your time to report a problem. The team just needs a little more information to begin troubleshooting. The link here How to Report a Problem , has steps to providing more information about your bug that can help us identify the issue. 
Here to help.

Ian