Participant

Question

Premiere Pro freezes when Import My Large File

Forum|Forum|6 years ago
January 1, 2020
5 replies
19898 views

I am having an issue where I go to import a mp4 file that is 6gb large and Premiere2019/2020 won't import it, it freezes in not responding mode and then crashes. I've tried resetting my preferences, I am giving it 24 of my 32gb of ram, I have imported smaller files of the same type (These video files are coming from recorded gameplay from OBS) and for whatever reason I just can't seem to figure out why I can't import this file.

Any help would be appreciated!!!!!

Premiere 2019 and 2020

Ryzen 7 3700x

32gb ram 3066mhz

Several SSDs

Radeon 5700xt

If any of that helps.

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Peter A Lund

Inspiring

Did you try After Effect as App?

You could import it into AE and export it to your liking?

And if not?

Do you have Quicktime on your machine?

Maybe you can open it there and export with another codec.

Or maybe VLC ...

rejoice in the way things are.When you realize there is nothing lacking,the whole world belongs to you.>Be content with what you have;rejoice in the way things are.When you realize there is nothing lacking,the whole world belongs to you.

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abhijithldr

Participant

I have the same problem with importing OBS screen recs. So what I found as a fix is, import it in Davinci Resolve, trim the unwanted parts of the footage, then render it as mp4 from Davinci. The render is usually fast, depending on your hardware and encoding settings. Then I edit the trimmed version in Premier. It's a longshot, but for now, this seems like the best option. Hope this helps.

Kevin-Monahan

Community Manager

Dear abhijithldr,

How are you? Thanks for chiming into this thread. Sorry people are still struggling with OBS files.

Resolve, Handbrake, Shutter Encoder - these can all transcode .mp4 VFR (variable frame rate) files to CFR (constant frame rate) files. That is what you need to edit these long gamer streams in Premiere Pro.

Regards,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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Michael Grenadier

Legend

just a little addendum... Editready will transocde directly to a more robust all iframe format like prores... while handbrake only transcode to h264. it costs something but not a lot and it also solves any issues with spanned files

https://www.divergentmedia.com/editready

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Tobbi5C4F

Participant

It's ridiculous this issue still exists. Paying everymonth for a professional tool and i cant work cause it freezes everytime i try to import a video file omg...

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Michael Grenadier

Legend

unfortunately professional tools are meant to work with professional formats and variable frame rates are not professional or at least have not been in the past. I understand your frustration, but Adobe needs a constant frame rate because of the way it's been designed. I know they're working on this as more and more people are using screen recordings). I'm assuming you've checked your file with media info to confirm that it's variable frame rate

https://mediaarea.net/en/MediaInfo/Download

At least try converting the file with handbrake to confirm that it solves the problem.

Maybe there is another tool for screen recording that does not have this issue.

You might try blackmagic design davinci resolve to see if it can handle your material. There's a free version that has most of the features of the full version. The editing interface is no where as well designed as Premiere's but at least for me, solving problems is about getting the job done.

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Hiddenpictures Ltd

Known Participant

I totally disagree - professionals are MORE likely to be using odd frame rates etc. from a variety of novel recording methods etc. as they try to push the envelople.

MP4, variable or not is a universal format. In my case the problem comes from encoding DV 32 bit which Adobe takes no responsibility for not supporting saying it is an Apple issue - yeah right they could make it work or provide an encoding system - so that's most of the recordings 1980s - to 2010s now impossibly difficult to access, and at the very least will take hundreds of hours of transcoding time that I do not have - that' the rub - PRODUCTIVITY - something many computer people do not seem to understand. All this nonsense is only a means to an end - making good videos that sell. I would gladly work on older systems just to stop this kind of trouble but agian computer people need to be paid and in order to justify that they constantly upgrade everything - ignoring the mantra - 'if it works don't mend it.'

I have 30 years fo broadcasting experience for BBC, National Geo etc. and work on all formats including Red etc. but this is a newish problem - has not happened until about 2017 - ufornuately also a continuing one in the lates June 2021 addition of PP.

nishu_kush

Community Manager

Hi Jackson,

Thanks for reaching out. We're sorry for the inconvenience caused. The freeze issue while importing screen recorded footage, is a known issue with the latest release and the Premiere Pro engineering team is working on a fix. However, Premiere Pro imports the footage after some time.

Let us know if there are any other questions.

Thanks,

Nishu

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Mitchcoleman346

Participant

Hey Nishu,

I've been having the same issue, and am glad to hear that the team is working on a fix. With regards to what your saying about it eventually importing the footage after some time, I have noticed this is only SOMETIMES the case, and if it does happen to import, the footage can not be edited or played from the timeline in anyway, meaning it's not worth the wait anyway. If there is a temporary work around that we can give a crack while the team work on the official fix, that'd be awesome!

Cheers