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premiere pro freezing during render

New Here ,
Jan 08, 2021 Jan 08, 2021

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I've been trying to export my premiere pro project in 4k and everytime sometimes its at 9% or 18% my render process just freezes or sometimes my entire computer just freezes, this isn't the first time i've rendered a project in 4k I am very confused on why this is happening

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Crash , Editing , Error or problem , Export , Freeze or hang

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Community Expert ,
Jan 08, 2021 Jan 08, 2021

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

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New Here ,
Jan 08, 2021 Jan 08, 2021

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Hi thanks for the solutions but unfortunately none of them worked for me, they all exported until around 9 minutes then just froze and one or two times my entire computer froze not just media encoder. 

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Community Expert ,
Jan 08, 2021 Jan 08, 2021

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What are the complete computer specs, including hard drives (how many, what kind, what is on each, and how full)?

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New Here ,
Jan 08, 2021 Jan 08, 2021

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Thanks so much, I am currently trying out the first solution where you clear media cache here is the list of my full computer specs:

default1lbdbmxtkdk0_0-1610123140207.png

 

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New Here ,
Jan 16, 2022 Jan 16, 2022

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Hey did you manage to fix this issue? I'm having the same problems and need to render my project out ASAP!

 

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New Here ,
Mar 06, 2023 Mar 06, 2023

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Having the same issue in Adobe 2023. Render just hangs middway...

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New Here ,
May 30, 2023 May 30, 2023

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I'm having the same issue and I'm only trying to export 1080p and the video is only 5 minutes long. I have 12gb of RAM that seems to be maxing out in the performance monitor. I render immediately after restarting my comuter.

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New Here ,
May 30, 2023 May 30, 2023

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I moved the project to a Macbook with 32GB of ram and it won't even get started. I will try creating a new project.

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Contributor ,
May 31, 2023 May 31, 2023

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Hi!

You should move it on a desktop and try again.

Thanks

 

 

G.

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New Here ,
Nov 30, 2023 Nov 30, 2023

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Had the same problem creating previews... I noticed I only had 100 go of disk remaining... I increased to 200 and rendering completed without problem. Mine also dropped or froze at same point after multiple efforts... it needs free disk space.

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