Premiere pro freezing while using. Proxies are also not working and freeze.

[ryanm66034228]

Hello, I just got a new XPS 17 9730. 13th Gen Intel(R) Core(TM) i9-13900H 2.60 GHz, 64GB Ram,  Windows 11. 64 bit Nvidia GeForce RTX 4070 version 536.23.

when working 4k footage, my timeline starts going fast when playing, the music speeds up, then eventually freezes. I have to restart my PC because premiere pro will not boot up after the issue occurs. After doing that,  I can work for a while then it happens again. I render footage and it doesn't really help. It tends to freeze after I render my timeline.  My xps 15 with 32 ram etc ran smoothly. Proxies won't even work when I toggle them on, it starts and then stops. I have to toggle off proxies to work the footage. any ideas what my issue is?

[ryanm66034228]

I was able to complete a video project and even exported it successfully and it looks great. but so buggy.

[Kevin-Monahan]

Hi @ryanm66034228,

I saw your message. You said you're having trouble with your 4K footage. Which GPU was in your previous system. Have you tried any other drivers? That could be the issue. Let us know.

Thanks,

Kevin

[ryanm66034228]

It was a GTX 1050Ti. Thank you and any more input is greatly appreciated

[Kevin-Monahan]

It's possible that your new GPU doesn't have the right drivers. Can you try a clean reinstall of the current studio drivers for the GPU?

Thanks,
Kevin

[ryanm66034228]

Adobe posted an issue that was possible if I did not update to the most recent driver. I did and it did not work.

[Kevin-Monahan]

Try an older Studio Driver, like 517.xx. Does that work?

Thanks,

Kevin

[ryanm66034228]

that version is not compatible. I am trying one that is oldest that is now. ty

[ryanm66034228]

version 531.41

[Kevin-Monahan]

OK, cool. Let us know how it is going.

Kevin

[ryanm66034228]

No change in anything with the older driver version. Here is a video of what happens. music speeds and all speeds up really fast, eventually it freezes. Hope I can fix this. Any ideas what to do? next? 

[Kevin-Monahan]

Hi,

If you choose Software Only as the renderer in Project Settings, does the situation get any better? Another thing to try is to check Audio Hardware settings and set the Default Input to "No Input." Try those steps.

Thanks,
Kevin

[ryanm66034228]

I will try that Kevin. Also, when it freezes, I have to end task. Here is what it looks like....

[ryanm66034228]

That is making it buttery smooth so far! It may be the "No Input" default is all I need. Does that make sense? Does Rendering with software only mean that I am not using my computers' more powerful specs I paid so much money for? 64 gb ram and my GPU and 4TB SSD etc?