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Jackie27914965ip92
Participant
January 13, 2023
Answered

Premiere Pro friert ein wenn ich auf "Datei" klicke

  • January 13, 2023
  • 2 replies
  • 1033 views

Hallo zusammen,

 

ich habe seit neustem folgendes Problem.

Immer wenn ich eine Datei in Premiere einfüge und dann auf "Datei" klicke, um zb zu rendern, friert Premiere ein. Das gleiche passiert auch, wenn ich (ohne ein Video ein zufügen) auf Bearbeiten -> Voreinstellungen -> und dort irgend etwas anklicke. Dann friert Premiere auch ein.

 

Ich habe Premiere und auch die Creative Cloud komplett neu installiert, alle möglichen Adobe ordner beim neuinstallieren gelöscht. Ich habe den Studio Driver von Nvidia installiert und das Programm im Administrator und Kompatibilitätsmodus ausgeführt. Nichts hat bisher geholfen.

 

Ich habe einen Ryzen 7 3700x, RTX 2070, 1Tb SSd und 4 TB HDD, 16 GB ram, Win 10 22H2

 

Für weitere Fragen stehe ich offen..

This topic has been closed for replies.
Correct answer Peru Bob

Did you do a clean installation of the 517.40 Studio Driver?

2 replies

L
Lightroom_fan10647590
Participant
January 20, 2023

My name is Manuel and I work for NVIDIA.  I understand you were able to resolve the issue by rolling back your driver.  I was wondering if you would be willing to update your driver in order to capture a Windows crash dump file and share it with us so we can look into this issue?  If so, make sure to update to NVIDIA Studio/NVIDIA Game Ready Driver v528.02.  Then review the KBA below which explains how to capture different types of application crash Windows dump files:
https://nvidia.custhelp.com/app/answers/detail/a_id/3335

If you are able to capture a complete dump file, please email it to us at driverfeedback@nvidia.com.  

Thank you.  We understand it is a big ask to request that you update your driver since rolling back resolved it but we want to make sure that the issue you are seeing is similar to another bug we are tracking and looking to fix in our next driver.  

    X
    xfabre
    Known Participant
    January 20, 2023

    Hi Manuel, any progress on this? thx

    Peru Bob
    Community Expert
    Peru BobCommunity ExpertCorrect answer
    Community Expert
    January 13, 2023

    Did you do a clean installation of the 517.40 Studio Driver?

    J
    Jackie27914965ip92Author
    Participant
    January 13, 2023

    Yes. And still freeze 😕😕

    J
    Jackie27914965ip92Author
    Participant
    January 13, 2023

    Wait. I have the 528.02 Version.

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