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volker1971
Participating Frequently
March 20, 2017
Answered

Premiere Pro has encountered an error - ..\..\Src\SequencePlayer.cpp-551

  • March 20, 2017
  • 2 replies
  • 24845 views

I am able to open a new project but, but if

if i want to put a clip to the TIMELINE Premiere quits with:

Premiere Pro has encountered an error.

[..\..\Src\SequencePlayer.cpp-551]

if i want to open an existing project, premiere crashes immediately.

I have  cleared the cache folders  (...common/media cache  and /media cache files)  the same problem

after that i´ve cleared the cache files again an deinstall premiere  --> reboot ---> reinstall

And the same, again, after that i try downgrade to 10.3, same problem

Any other suggestions?

Thanks

PS. this problem occured from one second to another. edit a project --> rendered a project --> close the old project --> new project ERROR

    This topic has been closed for replies.
    Correct answer henryh47341809

    HI, I found the solution here: Premiere Pro CC Crash FIX Tutorial - YouTube https://www.youtube.com/watch?v=GoaBFoe7KbU

    For my Pc, I deleted the folder called "Profile-PC3" from:

    C:\Users\PC3\Documents\Adobe\Premiere Pro\11.0\Profile-PC3

    Then, start your programm again.

    2 replies

    H
    henryh47341809Correct answer
    Participant
    September 22, 2017

    HI, I found the solution here: Premiere Pro CC Crash FIX Tutorial - YouTube https://www.youtube.com/watch?v=GoaBFoe7KbU

    For my Pc, I deleted the folder called "Profile-PC3" from:

    C:\Users\PC3\Documents\Adobe\Premiere Pro\11.0\Profile-PC3

    Then, start your programm again.

      동훈이80499222
      동훈이80499222
      Participant
      January 29, 2019

      So helpful, thanks to saving my files

      kulpreet singh
      kulpreet singh
      Inspiring
      March 20, 2017

      Hi Volker,

      What are your system specs and which OS are you on?

      I am able to open a new project but, but if

      if i want to put a clip to the TIMELINE Premiere quits with:

      Open your project, click on File > Project settings > General and change video renderer to 'Software Only Mode' and delete previews.

      Check if you are able to import clips in the timeline.

      if i want to open an existing project, premiere crashes immediately.

      Are you able to import your old project in a new Premiere Pro project?

      Thanks,

      Kulpreet Singh

        V
        volker1971Author
        Participating Frequently
        March 21, 2017

        Hi Kulpreet,

        'Software Only Mode' 

        I had not mentioned it but i had already done it yesterday. i just try it again today, but the problem persists.

        If i try  " new Sequence from Clip " same error.

        Are you able to import your old project in a new Premiere Pro project?

        Ahh....... it is possible to import clips. if i click a sequence i see the timeline with video and audio, i can edit (cut,ripple...) and it is possible to put video , audio, images to the timeline without crashing.

        Okay what do i hve to do?

        Kind regards

        Volker

        V
        volker1971Author
        Participating Frequently
        March 21, 2017

        try to drop something on the timeline (here a jpg)

        Ok error ....

        after pressing continue

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