premiere pro initial launch error 0xc0000142

Forum|Forum|1 year ago
March 30, 2024
12 replies
80981 views

Obi wan.. paying 30 bucks a month, can't launch.. go to run exe file in adobe premiere pro 2024 exe, says:

adobe premiere pro.exe application error the application was unable to start correctly (0xc0000142).

Can't figure out solutions, no live chat help support. Meanwhile, getting billed. Can't launch Adobe premiere pro 2024, even though I'm getting billed for it. No chat support available.. maybe cause it's 3:51pm Saturday.. no, not late in the evening. oh well.. guess I'll just keep getting billed for a product I cannot launch.

How to

Correct answer andrewl62142387

REviewed event viewer

error referrenced the visual C++ file ( msvcpXXX.dll)

repaired Visual C++ 2019-2022 library files for 32bit and 64bit

this resolved the issue for my associate.

Show previous replies

Peru Bob

Community Expert

Make sure Windows is fully updated.

If that doesn'tr work, try uninstalling, using the Cleaner Tool, and reinstalling:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

F

funturisticAuthor

Participating Frequently

Windows 10 is updated. Uninstalled premiere. Rebooted. Uninstalled cloud. Rebooted. Ran that cleaner tool in dos.. option 1 for "all". Rebooted. Installed cloud. Rebooted. Installed premiere, rebooted. Go to run premiere in cloud or windows start menu shortcut, same thing as before. Error,

adobe premiere pro.exe application error the application was unable to start correctly (0xc0000142)

If you're in the cloud it doesn't show the message, you click and it tries and doesn't start. But if you try the windows start button menu shortcut for premiere, then you get the error window.

What do I do next? Do I get you that log file it did when running the cleanup? I could uninstall, run it again to get it.

Peru Bob

Community Expert

You may want to go to Adobe Support (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

When connected to an agent, ask to be transferred to the Video Queue.