premiere pro initial launch error 0xc0000142

Forum|Forum|2 years ago
March 30, 2024
12 replies
84171 views

Obi wan.. paying 30 bucks a month, can't launch.. go to run exe file in adobe premiere pro 2024 exe, says:

adobe premiere pro.exe application error the application was unable to start correctly (0xc0000142).

Can't figure out solutions, no live chat help support. Meanwhile, getting billed. Can't launch Adobe premiere pro 2024, even though I'm getting billed for it. No chat support available.. maybe cause it's 3:51pm Saturday.. no, not late in the evening. oh well.. guess I'll just keep getting billed for a product I cannot launch.

How to

Correct answer andrewl62142387

REviewed event viewer

error referrenced the visual C++ file ( msvcpXXX.dll)

repaired Visual C++ 2019-2022 library files for 32bit and 64bit

this resolved the issue for my associate.

Show previous replies

Peru Bob

Community Expert

Make sure Windows is fully updated.

If that doesn'tr work, try uninstalling, using the Cleaner Tool, and reinstalling:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

F

funturisticAuthor

Participating Frequently

Windows 10 is updated. Uninstalled premiere. Rebooted. Uninstalled cloud. Rebooted. Ran that cleaner tool in dos.. option 1 for "all". Rebooted. Installed cloud. Rebooted. Installed premiere, rebooted. Go to run premiere in cloud or windows start menu shortcut, same thing as before. Error,

adobe premiere pro.exe application error the application was unable to start correctly (0xc0000142)

If you're in the cloud it doesn't show the message, you click and it tries and doesn't start. But if you try the windows start button menu shortcut for premiere, then you get the error window.

What do I do next? Do I get you that log file it did when running the cleanup? I could uninstall, run it again to get it.

F

funturisticAuthor

Participating Frequently

You may want to go to Adobe Support (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

When connected to an agent, ask to be transferred to the Video Queue.

ok I'll take a look at that this weekend. Was searching the forum here for that error, seems more of a Windows thing than Adobe. So I ask Bing AI.

You

Paid 30 bucks a month to use adobe premiere video editor. Pass the cloud check. Install it. Get this "the application was unable to start correctly (0xc0000142)" error on launch. Can't run it. I ask in the adobe forum, somebody who knows what their doing suggests running this "AdobeCreativeCloudCleanerTool.exe". I uninstall premiere and media encoder. Reboot. Run this "AdobeCreativeCloudCleanerTool.exe" right click run as system administrator. You can select different program types, I did "all" for the two times it asked things. I check the folder of c/program files/adobe, it got removed. He said, ok try installing it again the premiere. I did and same thing. Searching in this adobe forum for 0xc0000142, seems like it's not just premiere that has this error. Other programs get it. Seems like a "windows" type of problem. What does this error mean? Like what's wrong, it's trying to launch and run and something's bad. I tried running the sister program it comes with, media encoder on it's own, same error. I go to where the premiere exe file is to run it, right click, run as system administrator. Same error. Try the compatibility tab, it was checked off for windows 7. Try it unchecked, same thing. I'm running windows 10, it's updated. Used to have windows 7 from genuine dvd and took the free upgrade last year. What is this error, what's "wrong. I got good computer specs. 3ghz quad core, 16gb ram. 200 GB SSD hard drive. It has 95 GB clear so lots of room. Have a backup 1TB, 7200 rpm hard drive for extra data. Video card is good.. Nvidia GTX 960 with 4GB ram and a fan. Specs are ok. So what's this (0xc0000142)" error going on. Paying adobe to pass the cloud check. Using their download. The forum, I check the URL, that cleaner tool was hosted on the adobe site.

Copilot

The error code 0xc0000142 typically indicates that an application was unable to start correctly, often due to a problem with the initialization of a DLL file. This can be caused by a variety of issues, such as corrupted or missing DLL files, compatibility issues, or even problems with the Windows registry 1 2.

Here are some steps you can try to resolve this error:

Run the Application as an Administrator: You’ve mentioned trying this, but ensure you’re doing it for all related executables.
Compatibility Mode: It seems you’ve also attempted this. Make sure to try different compatibility settings, not just Windows 7.
Update Windows: Ensure that your Windows 10 is fully updated, as missing updates can sometimes cause these issues.
Reinstall Visual C++ Redistributable: This error can sometimes be related to the Microsoft Visual C++ Redistributable package. Try repairing or reinstalling it.
Check for Corrupted Files: Use the System File Checker (SFC) tool to scan for and restore corrupted Windows system files. You can do this by running sfc /scannow in the Command Prompt (admin).
Check Disk for Errors: Run a disk check by using the chkdsk command in the Command Prompt (admin).
Clean Boot: Perform a clean boot to see if there’s a service or startup item causing this issue.

If none of these steps work, it might be necessary to consult with a professional or reach out to Adobe Support for further assistance. Remember to back up your important data before making any significant changes to your system. If you’re uncomfortable performing these steps on your own, it may be best to seek help from a professional technician.

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Anyways, thanks for that tip the other day about the cleaner tool. Ran it again with right click run as administrator. Same thing, but got that log file. I'll attach that. Maybe you can see some clue in there as to what's wrong.

Gonna take a look at what Bing AI said here.. maybe the "Reinstall Visual C++ Redistributable: " If I check in add remove programs there's a few of those when trying to get some programs going. There's like 7 of them in the uninstall list.

Like what the hell is going on with this error.. what's it mean that's wrong? When I uninstall, I check the program files and there's no more previous adobe folder or files. I also looked for others who had this error and was contemplaing erasing my hard drive and re-installing windows.. but saw others who tried and still doesn't work. Like that's a major hassle.

Adobe_Creative_Cloud_Cleaner_Tool.zip