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premiere pro initial launch error 0xc0000142

Forum|Forum|2 years ago
March 30, 2024
12 replies
81700 views

Obi wan.. paying 30 bucks a month, can't launch.. go to run exe file in adobe premiere pro 2024 exe, says:

adobe premiere pro.exe application error the application was unable to start correctly (0xc0000142).

Can't figure out solutions, no live chat help support. Meanwhile, getting billed. Can't launch Adobe premiere pro 2024, even though I'm getting billed for it. No chat support available.. maybe cause it's 3:51pm Saturday.. no, not late in the evening. oh well.. guess I'll just keep getting billed for a product I cannot launch.

How to

Correct answer andrewl62142387

REviewed event viewer

error referrenced the visual C++ file ( msvcpXXX.dll)

repaired Visual C++ 2019-2022 library files for 32bit and 64bit

this resolved the issue for my associate.

Show previous replies

Peru Bob

Community Expert

Make sure Windows is fully updated.

If that doesn'tr work, try uninstalling, using the Cleaner Tool, and reinstalling:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

funturisticAuthor

Participating Frequently

Windows 10 is updated. Uninstalled premiere. Rebooted. Uninstalled cloud. Rebooted. Ran that cleaner tool in dos.. option 1 for "all". Rebooted. Installed cloud. Rebooted. Installed premiere, rebooted. Go to run premiere in cloud or windows start menu shortcut, same thing as before. Error,

adobe premiere pro.exe application error the application was unable to start correctly (0xc0000142)

If you're in the cloud it doesn't show the message, you click and it tries and doesn't start. But if you try the windows start button menu shortcut for premiere, then you get the error window.

What do I do next? Do I get you that log file it did when running the cleanup? I could uninstall, run it again to get it.

funturisticAuthor

Participating Frequently

You may want to go to Adobe Support (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

When connected to an agent, ask to be transferred to the Video Queue.

Doing windows updates.. one has an error and talking to Bing AI about it. I have to go to work soon, so I'll carefully go over each thing it says and see, before I do anything. Cause sometimes it can make you do who knows what with advanced settings and could be snafuing out.

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doing windows update have this error 2024-01 security update for windows 10 version 22H2 for x64-based systems (DB5034441) download error 0x80070643

Copilot

Explore

The error code 0x80070643 you’re encountering during the Windows Update is a common issue that many users have reported. Here’s a step-by-step guide to help you resolve this problem:

Ensure Windows Update Services are Running:
- Press Windows key + R to open the Run dialog.
- Type services.msc and press Enter to open the Services app.
- Double-click on Background Intelligent Transfer Service. If it’s stopped, click Start, or if it’s running, right-click and select Restart.
- Do the same for the Windows Update service 1.
Run System File Checker (SFC) and Deployment Image Servicing and Management (DISM):
- Open Command Prompt as an administrator.
- Type sfc /scannow and press Enter.
- After SFC is complete, type DISM /Online /Cleanup-Image /RestoreHealth and press Enter 1.
- Restart your computer after the scans are complete.
Reset Windows Update Components:
- You can reset the components by following the guide provided by Microsoft or using the script available on various forums 1.
Check Recovery Partition Space:
- Open Command Prompt as an administrator.
- Check if the Windows Recovery Environment is installed by running reagentc /info.
- If it’s there, you’ll see a “Windows RE location” with a path.
- Turn off WinRE by running reagentc /disable.
- Prepare to make a new recovery partition by shrinking the OS partition using diskpart 2.
Perform an In-place Upgrade:
- If the issue persists, consider performing an in-place upgrade which can repair broken operating system files without affecting your personal files, settings, and installed applications 1.

Remember to unplug all external peripherals except for the mouse, keyboard, and LAN cable before starting, and disable or uninstall any third-party antivirus programs to prevent them from interfering with the update.

If you’re not comfortable performing these steps or if they don’t resolve the issue, it might be best to wait for Microsoft to release an automatic fix, as they are aware of this issue 2.

Please let me know if you need further assistance!

Learn more

answers.microsoft.com 2

windowslatest.com 3

answers.microsoft.com 4

answers.microsoft.com 5

yourwindowsguide.com 6

support.microsoft.com 7elevenforum.com 8

answers.microsoft.com 9learn.microsoft.com 10en.wikipedia.org+6 more

You

if I don't do anything about it, is it ok?

Copilot

While it’s not critical to fix the error immediately, it’s generally recommended to keep your system up-to-date for security and performance reasons. Windows updates often include patches for security vulnerabilities that could be exploited by malware. Delaying updates can leave your system more vulnerable to such threats.

However, if the update isn’t installing due to the error, your system will continue to operate as it is. You won’t lose any functionality, but you’ll be missing out on the improvements and fixes that the update provides. If you choose to wait, keep an eye out for any new updates or fixes from Microsoft that address this issue.

If you need assistance with the update in the future or decide to troubleshoot the error, feel free to reach out.

You

what's going on with this error..

Copilot

The error 0x80070643 that you’re experiencing with the Windows Update is typically related to issues with the installation process or with the .NET Framework. It seems that Microsoft is aware of this particular issue and is working on a fix 1.

In the meantime, they have provided a script that can help resolve the problem by increasing the size of the Windows Recovery Environment (WinRE) partition, which requires at least 250 megabytes of free space 1. The script and instructions for its use are available through Microsoft’s support channels.

It’s important to note that while this error is an inconvenience, it does not indicate a critical system failure. Your computer should continue to operate normally, but without the benefits that the latest updates provide. If you’re not comfortable running the script or if you prefer to wait for an official fix, you can monitor the situation and apply the update once a solution has been released by Microsoft.

If you decide to use the script or need further assistance, please ensure you follow the instructions carefully or seek help from a professional to avoid any potential issues.

Learn more

answers.microsoft.com 2

You

do you think this could be causing my issues with adobe premiere not launching? Here's the conversation earlier. So now I'm doing windows updates. ou Paid 30 bucks a month to use adobe premiere video editor. Pass the cloud check. Install it. Get this "the application was unable to start correctly (0xc0000142)" error on launch. Can't run it. I ask in the adobe forum, somebody who knows what their doing suggests running this "AdobeCreativeCloudCleanerTool.exe". I uninstall premiere and media encoder. Reboot. Run this "AdobeCreativeCloudCleanerTool.exe" right click run as system administrator. You can select different program types, I did "all" for the two times it asked things. I check the folder of c/program files/adobe, it got removed. He said, ok try installing it again the premiere. I did and same thing. Searching in this adobe forum for 0xc0000142, seems like it's not just premiere that has this error. Other programs get it. Seems like a "windows" type of problem. What does this error mean? Like what's wrong, it's trying to launch and run and something's bad. I tried running the sister program it comes with, media encoder on it's own, same error. I go to where the premiere exe file is to run it, right click, run as system administrator. Same error. Try the compatibility tab, it was checked off for windows 7. Try it unchecked, same thing. I'm running windows 10, it's updated. Used to have windows 7 from genuine dvd and took the free upgrade last year. What is this error, what's "wrong. I got good computer specs. 3ghz quad core, 16gb ram. 200 GB SSD hard drive. It has 95 GB clear so lots of room. Have a backup 1TB, 7200 rpm hard drive for extra data. Video card is good.. Nvidia GTX 960 with 4GB ram and a fan. Specs are ok. So what's this (0xc0000142)" error going on. Paying adobe to pass the cloud check. Using their download. The forum, I check the URL, that cleaner tool was hosted on the adobe site. Copilot The error code 0xc0000142 typically indicates that an application was unable to start correctly, often due to a problem with the initialization of a DLL file. This can be caused by a variety of issues, such as corrupted or missing DLL files, compatibility issues, or even problems with the Windows registry12. Here are some steps you can try to resolve this error: Run the Application as an Administrator: You’ve mentioned trying this, but ensure you’re doing it for all related executables. Compatibility Mode: It seems you’ve also attempted this. Make sure to try different compatibility settings, not just Windows 7. Update Windows: Ensure that your Windows 10 is fully updated, as missing updates can sometimes cause these issues. Reinstall Visual C++ Redistributable: This error can sometimes be related to the Microsoft Visual C++ Redistributable package. Try repairing or reinstalling it. Check for Corrupted Files: Use the System File Checker (SFC) tool to scan for and restore corrupted Windows system files. You can do this by running sfc /scannow in the Command Prompt (admin). Check Disk for Errors: Run a disk check by using the chkdsk command in the Command Prompt (admin). Clean Boot: Perform a clean boot to see if there’s a service or startup item causing this issue. If none of these steps work, it might be necessary to consult with a professional or reach out to Adobe Support for further assistance. Remember to back up your important data before making any significant changes to your system. If you’re uncomfortable performing these steps on your own, it may be best to seek help from a professional technician.

Copilot

The error 0xc0000142 that you’re experiencing with Adobe Premiere could indeed be related to the Windows Update error 0x80070643. While the update error is generally associated with issues in the update process itself, it can sometimes indicate underlying problems with the .NET Framework or other system components that could affect the operation of applications like Adobe Premiere 1.

The steps you’ve taken so far, such as using the Adobe Creative Cloud Cleaner Tool and running the application as an administrator, were appropriate. However, if these steps haven’t resolved the issue, and considering the Windows Update error you’re also facing, it’s possible that there are system-level issues affecting the functionality of your software.

Here are some additional steps you can consider:

Check for .NET Framework Issues:
- Use the .NET Framework Repair Tool, which can be downloaded from Microsoft’s official website.
- After running the tool, try launching Adobe Premiere again.
Perform a Clean Installation of Adobe Premiere:
- Uninstall Adobe Premiere using the Adobe Creative Cloud Cleaner Tool.
- Reboot your system.
- Reinstall Adobe Premiere from the Creative Cloud app.
Update or Reinstall Graphics Drivers:
- Sometimes, outdated or corrupted graphics drivers can cause issues with video editing software.
- Visit the NVIDIA website to download and install the latest drivers for your GTX 960.
Check for Conflicting Software:
- Other software on your system might be conflicting with Adobe Premiere.
- Perform a clean boot to start Windows with a minimal set of drivers and startup programs. This can help you determine if there’s a software conflict.
Consult Adobe Support:
- If the issue persists, reaching out to Adobe Support could provide more targeted troubleshooting for Premiere-specific issues.

It’s important to note that while these steps may help resolve the issue with Adobe Premiere, they might not address the Windows Update error. For that, you may need to follow the guidance provided by Microsoft or seek assistance from a professional technician to ensure that your system is properly updated and secured.

Remember to back up your important data before making any significant changes to your system. If you’re uncomfortable performing these steps on your own, it may be best to seek help from a professional technician.